Payments Operations Leader — Risk & Compliance

Washington Trust Bank; Spokane (WA); On-site; USD 133,000 - 199,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Work-life benefits

Bonus eligibility

Job summary

Washington Trust Bank seeks a Payment Service Center Manager to direct operational and support functions for payment processing, including ACH, wires, and lockbox services. You will manage staffing, risk controls, and compliance while partnering with product, international and technology teams to implement new payment technologies.

The role emphasizes ensuring accurate money movement, regulatory compliance, and continuous improvement in operational efficiency at our Spokane, WA location.

Qualifications

• 7+ years in payment operations or related functions.
• 3+ years in leadership in a high production environment.
• Experience with check processing, lockbox, ACH, wire, and electronic payments.

Responsibilities

• Directs three support teams and staffing for continuity.
• Implements strategies for efficiency and effectiveness.
• Oversees risk management, financial controls, and compliance.
• Liaises with products, international, and technology teams to deploy payment tech.
• Ensures compliance controls and internal audits are in place.

Skills

Leadership

Payment operations

Compliance knowledge

NACHA rules

Stakeholder management

Education

Bachelor's degree in finance

Job description

Washington Trust Bank seeks a Payment Service Center Manager to direct operational and support functions for payment processing, including ACH, wires, and lockbox services. You will manage staffing, risk controls, and compliance while partnering with product, international and technology teams to implement new payment technologies.

The role emphasizes ensuring accurate money movement, regulatory compliance, and continuous improvement in operational efficiency at our Spokane, WA location.