Payments Operations Leader: Coach & Optimize Transactions

JPMorgan Chase & Co.; Fort Worth (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Transactions Supervisor in Fort Worth to lead a team responsible for daily processing of document transactions and check remittance extraction. You will drive accuracy, productivity, and customer experience through coaching and lean practices.

You will guide 16+ staff, manage performance, and implement AI-enabled improvements while ensuring compliance and service levels across operations. This role emphasizes leadership and operational excellence.

Qualifications

• Leadership experience with the ability to build, manage, and motivate empowered teams to deliver operational objectives and goals.
• Strong written and verbal communication skills with excellent relationship management.

Responsibilities

• Supervise and coach a team of transaction specialists, ensuring efficient processing of transactions.
• Oversee title processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
• Manage a team of 16+ employees, leading by example and effectively coaching employees to improve quality and performance.
• Resolve complex issues by working directly with customers, dealers, vendors, municipalities, and other internal teams.
• Monitor work assigned to ensure processing within service level while meeting legal, compliance, and risk requirements.
• Collaborate with others to identify and implement procedural changes, utilizing knowledge in artificial intelligence and automation.
• Follow the Lean Management & Operational System by practicing the recommended daily routine for team huddles, huddle boards, and focus on employee support.
• Deliver development plans and annual reviews for the team, fostering a collaborative and engaged team environment.
• Manage or participate in projects aimed at enhancing operations and customer experience.
• Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.

Skills

Leadership

Team management

Excel

Communication

Process documentation

Customer service

Shift scheduling

Education

BA/BS degree

Tools

Excel

Word

PowerPoint

Job description

JPMorgan Chase & Co. seeks a Transactions Supervisor in Fort Worth to lead a team responsible for daily processing of document transactions and check remittance extraction. You will drive accuracy, productivity, and customer experience through coaching and lean practices.

You will guide 16+ staff, manage performance, and implement AI-enabled improvements while ensuring compliance and service levels across operations. This role emphasizes leadership and operational excellence.