Payments Operations Supervisor - AI-Driven Team Leadership

JPMorgan Chase

Monroe (LA)

On-site

USD 60,000 - 90,000

Full time

3 days ago

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Job summary

JPMorganChase is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will supervise entry-level and frontline staff, driving accuracy, speed, and quality while fostering collaboration and continuous improvement.

The role emphasizes leadership, coaching, and the use of AI and automation to optimize processes and enhance the customer experience.

Qualifications

Intermediate knowledge of remittance processing or equivalent operations with frontline supervision.
Ability to build, manage, and motivate teams to meet production, quality and service goals.
Strong planning, organizing, and prioritization skills for multiple tasks.
Working knowledge of AI, prompts, and automation to improve processes.

Responsibilities

Supervise a team of transaction specialists to ensure accurate processing and data extraction.
Oversee remittance operations, set daily goals, delegate work, and evaluate performance.
Address operational issues and escalate delays while maintaining team engagement.
Review data to identify procedural issues and support junior teammates.
Lead projects to enhance operations and customer experience using AI/automation.
Coach and mentor team members to develop future leadership and operational talent.