Associate Manager, Payment Analyst

Scorpion Therapeutics; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits (health/dental/

Vacation and leave benefits

Job summary

LillyDirect Payments is seeking a Payment Analyst to manage daily casework for payment operations, including disputes, fraud arbitration, authorization timing, and refunds. You will coordinate with PSPs and internal teams to ensure accurate reconciliation and reporting.

Strong Excel skills, PSP familiarity (Adyen/Stripe), and SAP/ERP experience are preferred. 2–4 years in payments and a degree are expected for this role in the U.S.

Qualifications

• Bachelor’s degree required.
• Authorized to work full-time in the U.S. (no visa sponsorship).
• 2–4 years in payment operations/disputes/chargebacks (or equivalent).
• Chargeback/dispute knowledge for Visa/Mastercard.
• Familiar with PSPs (Adyen/Stripe) and reconciliation workflows.
• Strong Excel skills and use of dashboards; SAP/ERP experience.

Responsibilities

• Own dispute/chargeback casework from intake to resolution.
• Submit representment/evidence by network deadlines and handle fraud arbitration.
• Monitor authorization-to-capture timing and resolve issues with PSP and internal teams.
• Support daily reconciliation of orders to payments; track PSP fees and accruals.
• Review/approve refunds and produce performance reporting; analyze trends.

Skills

Payment operations

Disputes/chargebacks

Fraud/risk tooling

Excel

SAP ERP

Analytical detail

Effective communicator

Education

Bachelor's degree

Tools

Adyen

Stripe

Dashboards

SAP ERP

Job description

Role Overview

Payment Analyst provides daily casework for LillyDirect payment operations: dispute escalations, fraud arbitration, authorization-to-capture timing issues, payment accounting, refunds, reporting, and discrepancy resolution.

Key Responsibilities

• Dispute/chargeback: Own case work from intake to resolution; prepare/submit representment/evidence by network deadlines; represent Lilly in fraud arbitration using Visa/Mastercard reason codes/rules; track win/loss and identify patterns/gaps.
• Authorization-to-capture & monitoring: Monitor authorization-to-capture timing for at-risk transactions; investigate/resolve timing issues with the Payment Service Provider and internal teams; monitor fraud/risk tools (e.g., IP-based detection) and escalation suspicious activity.
• Reconciliation & payment accounting: Support daily reconciliation of orders to settled/received payments (GBS-owned) by resolving discrepancies/unmatched records; perform SAP payment accounting/ledger work including tracking PSP fees and month-end accruals; resolve payment discrepancies with GBS/Finance/PSP.
• Refunds: Review/approve refunds per SOP and enter in PSP system; monitor execution end-to-end and contact patients if a refund fails.
• Reporting & analysis: Produce authorization/dispute/refund performance reporting; analyze trends/anomalies/fraud patterns; support audits with well-documented records.

Basic Requirements

• Bachelor’s degree.
• Must be authorized to work full-time in the U.S. (Lilly does not sponsor work authorization/visas).

Additional Skills & Preferences

• 2–4 years in payment operations/disputes/chargebacks (or equivalent).
• Chargeback/dispute process & reason codes (Visa/Mastercard).
• Finance/accounting/business/econ degree preferred.
• PSP familiarity (e.g., Adyen/Stripe) and dashboards; SAP/ERP for reconciliation; strong AI and Excel; fraud/risk tooling experience; strong analytical attention to detail; effective communicator/collaborator.
• Healthcare/pharma regulated industry experience and HIPAA-related familiarity; comfort with ambiguity.

Benefits/Compensation (if applicable)

• Full-time bonus eligibility (company/individual performance dependent).
• Comprehensive benefits program (401(k), pension, vacation, medical/dental/vision/prescription, flexible benefits, life/death benefits, leave, well-being).