Payment Operations Analyst

Pro Staff; Indianapolis (IN); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Pro Staff is assisting a leading healthcare organization seeking a Payment Operations Analyst to support transaction reconciliation, chargebacks, fraud monitoring, and payment reporting. This hybrid Indianapolis role requires a bachelor's degree and 3–5 years in payment operations, with hands-on experience in Adyen or Stripe and SAP, plus advanced Excel and strong analytical skills.

The team is building out a new payment operations function and offers contract-to-hire potential, scalable

Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics, or related field.
• 3–5 years of payment operations or equivalent experience.
• Hands-on experience with PSP platforms such as Adyen, Stripe, or similar, including reporting/dashboard tools.
• Experience with SAP or a comparable ERP for reconciliation and financial reporting.
• Advanced Excel skills.
• Knowledge of payment gateways, processors, chargebacks/disputes, and fraud/risk monitoring.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Reconcile consumer payment transactions from payment vendors into SAP, identifying and resolving discrepancies.
• Manage chargebacks and disputes, including research, documentation, and Visa/Mastercard reason codes.
• Monitor payment and fraud risk using PSP tools, including IP-based fraud indicators.
• Track and report payment metrics such as authorization rates, refunds, chargebacks, and dispute outcomes.
• Investigate payment issues and coordinate refunds, adjustments, and resolutions with internal teams and external partners.
• Support payment audits and help establish scalable processes for a newly formed Payment Operations function.

Skills

Analytical skills

Communication

Problem solving

Attention to detail

Education

Bachelor's degree in Finance/Accounting/Business/Economics

Tools

SAP

Adyen

Stripe

Excel

Job description

Location: Hybrid / Indianapolis, IN

Job Type: Contract (to potential hire)

A leading healthcare organization is building a new in-house consumer payments function and is seeking a Payment Operations Analyst to support transaction reconciliation, chargebacks, fraud/risk monitoring, and payment reporting.

Key Responsibilities

• Reconcile consumer payment transactions from payment vendors into SAP, identifying and resolving discrepancies.
• Manage chargebacks and disputes, including research, documentation, and Visa/Mastercard reason codes.
• Monitor payment and fraud risk using PSP tools, including IP-based fraud indicators.
• Track and report payment metrics such as authorization rates, refunds, chargebacks, and dispute outcomes.
• Investigate payment issues and coordinate refunds, adjustments, and resolutions with internal teams and external partners.
• Support payment audits and help establish scalable processes for a newly formed Payment Operations function.

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics, or related field.
• 3–5 years of payment operations or equivalent experience.
• Hands-on experience with PSP platforms such as Adyen, Stripe, or similar, including reporting/dashboard tools.
• Experience with SAP or a comparable ERP for reconciliation and financial reporting.
• Advanced Excel skills.
• Knowledge of payment gateways, processors, chargebacks/disputes, and fraud/risk monitoring.
• Strong analytical, problem-solving, and communication skills.

Preferred

• Healthcare, pharmaceutical, financial services, or other regulated-industry experience.
• Experience supporting a newly established team or function.
• Familiarity with HIPAA and patient payment data.