Customer Relations Coordinator – Accounts Receivable

Genuine Parts Company; Duluth (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Genuine Parts Company is seeking a Payment Application Coordinator to support a team by managing workload assignments, troubleshooting issues, and handling escalations. The role includes onboarding or remedial training, initiating continuous improvement projects, and creating or maintaining process documentation.

The position requires 2+ years in Accounts Receivable, plus strong Excel skills, process documentation experience, and excellent communication and organizational abilities.

Qualifications

• 2+ years of experience in Accounts Receivable.
• Experience leading a team or project.
• Advanced working knowledge of Excel.
• Process documentation and training experience.
• Strong analytical and data analysis.
• Excellent organizational and communication skills.

Responsibilities

• Creates reporting and workload documents for team assignments (PeopleSoft, ServiceNow, etc.).
• Manages payment application processes including customer outreach, research requests, account maintenance, and other accounting tasks.
• Documents processes and trains new team members.
• Documents errors and provides remedial training for existing team members.
• Responsible for quality assurance, including auditing of sample data.
• Prioritizes customer service for internal and external customers.

Skills

Accounts Receivable

Excel

Team leadership

Process documentation

Training

Analytical skills

Customer service

Communication

Organization

Multi-tasking

Education

Bachelor’s degree

Tools

PeopleSoft

ServiceNow

Job description

Summary

Payment Application Coordinator provides support to a team, by managing workload assignments, troubleshooting technical issues, handling customer escalations, onboarding or remedial training, initiating or supporting continuous improvement projects, and creating or maintaining process documentation.

Responsibilities

• Creates reporting and workload documents for team assignments (PeopleSoft, ServiceNow, etc.)
• Manages payment application processes including customer outreach, level 2+ research requests, account maintenance, other accounting, and administrative tasks
• Responsible for documenting processes and training new team members
• Responsible for documenting errors and providing remedial training for existing team members
• Responsible for quality assurance, including auditing of sample data and any training or continuous improvement recommendation
• Make customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)

Experience

• 2+ years of experience in Accounts Receivable
• Experience leading a team or project
• Advanced working knowledge of Excel
• Processes documentation and training experience
• Strong analytical and data analysis
• Excellent organizational skills and attention to detail
• Excellent communication and relationship-building skills
• Customer service focused
• Conflict management skills
• Ability to manage multiple tasks concurrently
• Strong organizational and follow-up skills
• Results driven
• Continuous improvement or technical support experience preferred
• PeopleSoft experience preferred

Education

• Bachelor’s degree preferred

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.