Payment Applications Specialist: Accurate Cash Posting & Remittance

Genuine Parts Company; Duluth (GA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Genuine Parts Company in Duluth, GA is seeking a Payment Application Specialist to ensure incoming payments post accurately to customer accounts and to provide responsive customer service. You will research unapplied or misapplied payments and contact customers to obtain remittance details.

Responsibilities include reconciling payment discrepancies, supporting audits, and maintaining detailed cash application records to meet monthly KPI targets in a collaborative, office-based environment with

Qualifications

• Solid understanding of Accounts Receivable processes and basic accounting principles.
• Strong analytical and mathematical aptitude.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple tasks concurrently in a deadline-driven environment.
• Strong professional communication and relationship-building skills.
• Customer service–focused mindset.
• Conflict resolution and escalation management capability.
• Results driven with a continuous improvement mindset.

Responsibilities

• Remittance Recovery functions, contact customers to obtain remittances for unapplied payments on account (phone calls, emails, letters, etc.).
• Research and perform account maintenance for internal and external inquiries related to payment applications (including reversal of payments, posting payments, and write-offs)
• Investigate and reconcile payment discrepancies, collaborating with internal teams and clients to resolve issues
• Research and resolve unapplied payments, ensuring all accounts are up-to-date and accurate
• Level 2 support for assigned account research inquiries
• Build and maintain productive relationships with key external and internal customers (customer centric approach)
• Responsible for managing and delivering results for assigned locations
• Assist with audits by providing accurate documentation and insights as needed
• Maintain detailed and organized records of cash application activities, ensuring compliance with company policies and audit requirements
• Accountable for obtaining monthly KPI metrics align with Payment Applications group monthly goals
• Additional tasks and projects assigned by Management

Skills

Accounts Receivable

Analytical thinking

Attention to detail

Multitasking

Communication skills

Customer service

Conflict resolution

Process improvement

Tools

PeopleSoft

ServiceNow

Excel

Job description

Genuine Parts Company in Duluth, GA is seeking a Payment Application Specialist to ensure incoming payments post accurately to customer accounts and to provide responsive customer service. You will research unapplied or misapplied payments and contact customers to obtain remittance details.

Responsibilities include reconciling payment discrepancies, supporting audits, and maintaining detailed cash application records to meet monthly KPI targets in a collaborative, office-based environment with