Senior Client Success Leader - Global Payments SaaS

FreedomPay; Philadelphia (Philadelphia County); Hybrid; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Prescription coverage

Dental coverage

Vision coverage

Life Insurance

Retirement plans with company match

Commission sharing plan

Flexible hybrid working environment

Parental leave

Job summary

FreedomPay is seeking a seasoned Customer Success/Account Manager for a hybrid role based in Philadelphia. You will manage multiple client engagements, lead strategic discussions, and coordinate closely with Product, Sales, and IT teams to ensure optimal outcomes for enterprise clients using the FreedomPay Commerce Platform.

The role requires 4+ years in a customer-facing SaaS environment, with strong communication, relationship-building, and problem-solving skills.

Qualifications

• Minimum of 4 years in a customer-facing role within SaaS or technology.
• Experience in payments space is preferred.
• Excellent communication and relationship-management abilities.

Responsibilities

• Build and maintain strong client relationships across the customer journey.
• Coordinate with internal teams to address production and enhancement requests.
• Ensure client satisfaction through proactive communication and timely follow-ups.
• Lead meetings with confidence and provide clear updates and recommendations.
• Navigate multiple accounts with attention to detail in a fast-paced environment.

Skills

Communication skills

Presentation skills

Time management

Problem solving

Travel flexibility

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

FreedomPay is seeking a seasoned Customer Success/Account Manager for a hybrid role based in Philadelphia. You will manage multiple client engagements, lead strategic discussions, and coordinate closely with Product, Sales, and IT teams to ensure optimal outcomes for enterprise clients using the FreedomPay Commerce Platform.

The role requires 4+ years in a customer-facing SaaS environment, with strong communication, relationship-building, and problem-solving skills.