Payments Domain Analyst — Transform Card & Digital Payments

Creative Solutions Services, LLC

Charlotte (NC)

Hybrid

USD 83,000 - 96,000

Full time

14 days+

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Job summary

NTT DATA seeks a seasoned Business Analyst with strong Payments domain expertise to bridge business stakeholders and technology teams. You will gather, analyze, and document requirements while driving initiatives in payment processing, digital payments, card payments, and regulatory compliance.

The role requires excellent analytical capabilities, stakeholder management, and deep understanding of end-to-end payment ecosystems.

Qualifications

Bachelor's degree in Business, Finance, IT, CS, or related field.
5 years of experience as a Business Analyst in Banking, Payments, or Financial Services.
Strong understanding of end-to-end payment lifecycle and transaction processing.
Experience in requirements gathering, business process mapping, and functional specification documentation.
Knowledge of payment platforms, payment gateways, and transaction processing systems.
Experience with Agile, Scrum, or Waterfall delivery methodologies.
Strong analytical, problem-solving, and communication skills.
Expertise in stakeholder management and cross-functional collaboration.
Experience with tools such as JIRA, Confluence, Visio, Azure DevOps, or equivalent.

Responsibilities

Collaborate with business stakeholders, product owners, and technology teams to gather and analyze business requirements.
Define and document business processes, functional requirements, use cases, and user stories.
Analyze existing payment processes and recommend improvements to enhance efficiency and customer experience.
Work on payment modernization and transformation initiatives across multiple payment channels.
Support implementation of payment solutions including card payments, digital wallets, payment gateways, and real-time payment systems.
Conduct gap analysis, impact assessments, and root cause analysis for payment-related initiatives.
Facilitate workshops and requirement-gathering sessions with stakeholders.
Partner with development and QA teams to ensure requirements are accurately understood and implemented.
Assist in UAT planning, execution, and defect management.
Ensure compliance with regulatory and industry standards related to payments.
Prepare business documentation, reports, process flows, and presentations for leadership and stakeholders.