Senior Payments Business Analyst

NTT DATA North America

Charlotte (NC)

Hybrid

USD 83,000 - 96,000

Full time

14 days+

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Job summary

NTT DATA seeks a dynamic Business Analyst with a Payments focus to bridge business and technology across our Charlotte/New Jersey operations in the US. You will gather and document requirements for payment processing, digital and card payments, and regulatory compliance, while driving modernization initiatives.

You will collaborate with stakeholders, define processes, create use cases and user stories, and ensure timely, high-quality delivery.

Qualifications

Bachelor's degree or higher in a relevant field.
5+ years of experience as a Business Analyst in Banking, Payments, or Financial Services.
Strong understanding of end-to-end payment lifecycle and transaction processing.
Experience in requirements gathering, business process mapping, and functional specification documentation.
Knowledge of payment platforms, payment gateways, and transaction processing systems.
Experience with Agile, Scrum, or Waterfall delivery methodologies.
Strong analytical, problem-solving, and communication skills.
Expertise in stakeholder management and cross-functional collaboration.
Experience with tools such as JIRA, Confluence, Visio, Azure DevOps, or equivalent.

Responsibilities

Collaborate with business stakeholders, product owners, and technology teams to gather and analyze business requirements.
Define and document business processes, functional requirements, use cases, and user stories.
Analyze existing payment processes and recommend improvements to enhance efficiency and customer experience.
Work on payment modernization and transformation initiatives across multiple payment channels.
Support implementation of payment solutions including card payments, digital wallets, payment gateways, and real-time payment systems.
Conduct gap analysis, impact assessments, and root cause analysis for payment-related initiatives.
Facilitate workshops and requirement-gathering sessions with stakeholders.
Partner with development and QA teams to ensure requirements are accurately understood and implemented.
Assist in UAT planning, execution, and defect management.
Ensure compliance with regulatory and industry standards related to payments.
Prepare business documentation, reports, process flows, and presentations for leadership and stakeholders.