Payments-Digital & Design-Access Product Executive Director

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City seeks a Product Director for Global Payments to drive customer-centric innovation and shape the offering with a strategic vision.

You will lead cross-functional teams, govern processes, manage budget, and deliver complex initiatives in payments and cash management.

This role requires 8+ years in payments, strong stakeholder leadership, and an ability to navigate matrixed organizations.

Qualifications

• 8+ years delivering payments-focused products or projects
• Strong knowledge of payments and transaction banking
• Experience with product lifecycle, design thinking, and data analytics
• Proven ability to influence stakeholders across functions
• Experience leading across multiple product areas

Responsibilities

• Hands-on management of the product roadmap, development, execution, risk management, and business growth targets for Access experiences using data to support decision making
• Leads product lifecycle adherence through budgeting, planning, execution, and monitoring of targets such as cost, adoption, and reliability
• Influences and manages global senior stakeholders across the payments ecosystem, driving change in complex matrixed organizations
• Establishes and maintains strong product governance frameworks, ensuring compliance with internal and external processes across teams
• Drive successful delivery of complex product initiatives using project management methodologies, ensuring on time, on scope, and on budget
• Owns product performance and investments to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for differentiation in payments and cash management
• Coaches and mentors the product team on best practices such as research, storyboarding, prototyping, adoption strategies, and delivery

Skills

Leadership

Stakeholder management

Payments knowledge

Product lifecycle management

Cross-functional collaboration

Agile methodologies

Data analytics

Job description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Global Payments, you drive innovation through the development of products and features that delight customers and transforms the payments landscape. You leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your leadership inspires cross-functional teams to create groundbreaking solutions that address customer needs, while ensuring robust governance and disciplined project management throughout the product lifecycle.

Job responsibilities

• Hands-on management of the product roadmap, development, execution, risk management, and business growth targets, for Access experiences using data to support decision making
• Leads the product lifecycle adherence through budgeting, planning, execution, and future development by continuously monitoring business targets such as cost, features adoption, and reliability to support growth
• Influences and manages global senior stakeholders across the payments ecosystem, driving change and alignment in complex matrixed organizations
• Establishes and maintains strong product governance frameworks, staying in the details to ensure compliance with internal and external processes across teams
• Drive successful delivery of complex product initiatives using best-in-class project management methodologies, ensuring projects are delivered on time, within scope, and on budget
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation, particularly in payments and cash management
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications with a strong focus on payments and transaction banking
• Knowledge of Payments and Transaction Banking industries
• Knowledge of the product development life cycle, technical design, and data analytics, and governance frameworks
• Proven ability to influence and drive adoption of key product life cycle activitiescusing data
• Experience driving change within organizations and managing stakeholders across multiple functions
• Exceptional stakeholder management and leadership skills to drive change, lead cross functional teams, and deliver products from conception to launch
• Excellent communication skills, capable of conveying complex concepts clearly and persuasively across different audiences
• Deep knowledge of payments, cash management, global transaction banking, liquidity, and receivables
• Accustomed to working with agile and iterative development methodologies, starting with design thinking
• Proven ability to navigate complex, matrixed organizations

Preferred qualifications, capabilities, and skills

• Recognized thought leader within payments or a related field
• Experience with business intelligence, data analytics, and vendor management
• Experience leading across multiple product areas, with a track record of successful governance and project management