Payments-ACH Product Executive Director

JPMorganChase; Jersey City (NJ); On-site; USD 150,000 - 230,000; Full time

Job summary

JPMorganChase in Jersey City is seeking a Product Director for Domestic Payments & Gaming to lead customer-centric development and shape strategic product vision. You will drive innovation, cross-functional collaboration, and market differentiation through data-led decisions and outcomes-focused leadership.

The role emphasizes owning the product lifecycle, mentoring teams, tracking OKRs/KPIs, and partnering on go-to-market and post-launch support, with periodic travel required.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Ability to influence the adoption of key product life cycle activities from discovery to value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.

Responsibilities

• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the entire product life cycle, continuously adapting and developing new products, managing risks, and achieving business targets such as cost, features, reusability, and reliability to support growth.
• Coach and mentor the product team on best practices, enabling them to effectively deliver on objectives.
• Own product performance and invest in enhancements to achieve business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.
• Drive stakeholder management across Engineering, Design, Data, Risk/Controls, Legal/Compliance, Operations, and senior leadership, aligning outcomes, negotiating trade-offs, and ensuring timely decisions and communication throughout delivery.
• Define and track OKRs/KPIs (e.g., adoption, engagement, conversion, SLA/latency, defect rate, NPS, revenue/cost-to-serve), using data and experimentation to prioritize the backlog and continuously improve product performance.
• Partner with go-to-market and change management including launch planning, training/readiness, documentation, and post-launch support to drive adoption and measurable business impact.
• Periodic travel required.

Skills

Product development life cycle

Data analytics

Stakeholder management

Cross-functional collaboration

Change management

Job description

Job Description

Ignite your passion for product innovation by leading customer‑centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Domestic Payments & Gaming, you lead innovation through the development of products and features that delight customers. You leverage advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation, inspiring cross‑functional teams to create groundbreaking solutions that address customer needs.

Job Responsibilities

• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the entire product life cycle, continuously adapting and developing new products, managing risks, and achieving business targets such as cost, features, reusability, and reliability to support growth.
• Coach and mentor the product team on best practices, enabling them to effectively deliver on objectives.
• Own product performance and invest in enhancements to achieve business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.
• Drive stakeholder management across Engineering, Design, Data, Risk/Controls, Legal/Compliance, Operations, and senior leadership, aligning outcomes, negotiating trade‑offs, and ensuring timely decisions and communication throughout delivery.
• Define and track OKRs/KPIs (e.g., adoption, engagement, conversion, SLA/latency, defect rate, NPS, revenue/cost‑to‑serve), using data and experimentation to prioritize the backlog and continuously improve product performance.
• Partner with go‑to‑market and change management including launch planning, training/readiness, documentation, and post‑launch support to drive adoption and measurable business impact.
• Periodic travel required.

Required Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.

Preferred Qualifications

• Recognized thought leader within a related field.
• Proven project management experience, self‑directed, able to work independently and within groups.
• Strong team building and influencing skills.

Benefits

We offer a competitive total rewards package including base salary, commission‑based pay, discretionary incentive compensation, and benefits such as comprehensive health‑care coverage, on‑site wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Statement

JPMorgan Chase & Co. is an Equal Opportunity Employer, inclusive of Disability/Veterans. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.