Payments-ACH Product Executive Director

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Director for Domestic Payments & Gaming to drive customer‑centric innovation and lead cross‑functional teams in building strategic payment solutions.

You will shape product vision, manage the roadmap, and energize teams to deliver measurable business impact. As a senior leader, you will guide discovery, ideation, and value delivery, while coordinating with Engineering, Design, Data, Risk/Controls, Legal/Compliance, and Operations.

Qualifications

• 8+ years delivering products, projects, or technology applications.
• Extensive knowledge of product development life cycle, technical design, and data analytics.
• Proven ability to influence adoption of key life cycle activities (discovery, ideation, strategic development, requirements, value management).
• Experience driving change and managing stakeholders across multiple functions.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the full product lifecycle from planning to delivery, developing new products and methodologies and managing risks
• Coaches and mentors the product team on best practices like solution generation, market research, storytelling, prototyping, and adoption strategies
• Owns product performance and investments in enhancements to meet objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for differentiation
• Drives stakeholder management across Engineering, Design, Data, Risk/Controls, Legal/Compliance, Operations, and senior leadership
• Defines and tracks OKRs/KPIs (adoption, engagement, conversion, SLA/latency, defect rate, NPS, revenue/cost‑to‑serve) using data and experiments
• Partners with go‑to‑market and change management including launch planning, training/readiness, documentation, and post‑launch support
• Periodic travel is required

Skills

Product lifecycle

Stakeholder management

Data analytics

Change management

Leadership

Job description

Ignite your passion for product innovation by leading customer‑centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Domestic Payments & Gaming, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross‑functional teams to create groundbreaking solutions that address customer needs.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind‑mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Drives stakeholder management across Engineering, Design, Data, Risk/Controls, Legal/Compliance, Operations, and senior leadership—aligning outcomes, negotiating trade‑offs, and ensuring timely decisions and communication throughout delivery
• Defines and tracks OKRs/KPIs (e.g. adoption, engagement, conversion, SLA/latency, defect rate, NPS, revenue/cost‑to‑serve), using data and experimentation to prioritize the backlog and continuously improve product performance
• Partners with go‑to‑market and change management including launch planning, training/readiness, documentation, and post‑launch support—drive adoption and measurable business impact
• Periodic travel is required

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Proven project management experience, self‑directed, able to work independently and within groups
• Strong team building and influencing skills