Payments-ACH Product Executive Director

Next Frontier Capital; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Equity incentives

Job summary

JPMorgan Chase & Co. in the United States is seeking a Product Director for Domestic Payments & Gaming to lead customer‑centric development and shape strategic product innovations.

You will drive the roadmap, mentor a cross‑functional team, and partner with Engineering, Design, Risk, Legal, and Operations to deliver impactful solutions. The role emphasizes data‑driven decision making, OKRs, and performance monitoring, with travel as needed.

Qualifications

• 8+ years delivering products, projects, or technology applications.
• Extensive knowledge of the product development lifecycle, design, and data analytics.
• Proven ability to influence key product lifecycle activities including discovery and value management.
• Experience driving change within organizations and coordinating stakeholders across functions.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the full product lifecycle from planning through future development, adapting and delivering new methodologies.
• Coaches and mentors the product team on best practices, such as market research and prototyping.
• Owns product performance and invests in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for differentiation.
• Drives stakeholder management across Engineering, Design Data, Risk/Controls, Legal/Compliance, Operations, and leadership.
• Defines and tracks OKRs/KPIs, using data to prioritize backlog and improve performance.
• Partners with go-to-market and change management for launches and adoption.
• Periodic travel is required.

Skills

Product lifecycle expertise

Stakeholder management

Change management

Data analytics

Job description

Ignite your passion for product innovation by leading customer‑centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Domestic Payments & Gaming, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross‑functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind‑mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Drives stakeholder management across Engineering, Design Data, Risk/Controls, Legal/Compliance, Operations, and senior leadership‑aligning outcomes, negotiating trade‑offs, and ensuring timely decisions and communication throughout delivery
• Defines and tracks OKRs/KPIs (e.g. adoption, engagement, conversion, SLA/latency, defect rate, NPS, revenue/cost‑to‑serve), using data and experimentation to prioritize the backlog and continuously improve product performance
• Partners with go‑to‑market and change management including launch planning, training/readiness, documentation, and post‑launch support— drive adoption and measurable business impact
• Periodic travel is required

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Proven project management experience, self‑directed, able to work independently and within groups
• Strong team building and influencing skills

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Define the product roadmap, inspire a high‑performing team, and monitor market trends to shape product innovations