Product Manager - Payments - Vice President

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH seeks a Product Manager for SMB Payments to shape product strategy and own the end-to-end lifecycle.

You will voice customer needs, lead discovery, and drive the onboarding experience across channels to deliver value to small and medium businesses. You will collaborate with product, marketing, risk & compliance, sales, and leadership to ensure scalable, reliable solutions.

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Natural ability to empathize with customer needs and focus on their problems.
• Creative innovator who can define tradeoffs, generate solutions, and drive results.

Responsibilities

• Develops a product strategy and vision delivering value to customers.
• Manages discovery efforts and market research to uncover customer solutions for the roadmap.
• Owns, maintains, and develops a product backlog aligned to the strategic roadmap.
• Builds the framework and tracks key success metrics (cost, features, risk, reliability).
• Champion onboarding experience across channels with easy sign-up for products and services.
• Collaborate with cross-functional teams on onboarding strategy, vision, and roadmap.
• Translate merchant needs into product requirements and backlog items.
• Work with engineering, design and delivery teams through the product lifecycle.
• Be the voice of customers and ship high quality, scalable products on time.
• Maintain awareness of digital banking and onboarding trends across web and mobile.

Skills

Product management

Lifecycle management

Data analytics

Agile development

Stakeholder collaboration

Customer empathy

User stories

Backlog management

Technical collaboration

Digital onboarding experience

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Small & Medium-Sized Business Organization (SMB Payments), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Champion customer onboarding experience across channels while ensuring customers can easily sign-up for our products and services with minimal friction
• Collaborate closely with cross-functional teams including product, marketing, risk & compliance, sales, and leadership on the continuous evolution of customer onboarding vision, strategy and roadmap
• Work with our platform partners and/or merchants to identify (through qualitative and quantitative methods) their unique needs and then translate those insights to improve customer boarding experiences.
• Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.
• Work alongside engineering, design and product delivery teams as a trusted partner through all phases of the product development lifecycle.
• Be the voice of customers and ship high quality and scalable products on time.
• Maintain an understanding of the financial services industry and trends in digital banking, digital identity and onboarding across web and mobile channels.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Natural ability to empathize with the needs of the customers and focus on their problems.
• A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.
• Strong technical acumen and experience acting as a trusted partner to engineering driving complex product initiatives in an agile development environment.
• An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.
• Ability to effectively prioritize and execute on multiple concurrent initiatives.
• Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems and evolve the product roadmap.
• Experience with building customer facing digital product is required.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Previous experience working on digital payments onboarding products
• Understanding of Payments landscape
• Previous experience and proven success with tech innovation and digital transformation initiatives