Payments & Customer Service Specialist

City of La Crosse; La Crosse (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Wisconsin Retirement Plan

Deferred compensation

Roth IRA

Life insurance

Accident insurance

Income continuation insurance

Voluntary dental and vision plans

Paid holidays

Vacations

Sick leave

Traditional or high deductible medical

Job summary

The City of La Crosse is seeking a Customer Service Assistant in the Finance Department to collect payments and enter them using the point of sale accounting system and a high-speed processing system.

This front-facing role requires strong customer service, accurate cash handling, and reliable data entry, with a starting wage of $20.45 to $23.42 per hour, based on qualifications and experience. Apply by the stated deadline.

Qualifications

• High school diploma or equivalent with four years’ cashier/cash handling experience as a primary function required.
• Working knowledge of Microsoft Office.
• Demonstrates effective customer service, critical thinking and problem-solving skills.

Responsibilities

• Provides courteous and prompt customer service to citizens in-person, by phone, or online regarding inquiries or transactions.
• Collects various payment types due to the city and enters payments using the POS system.
• Balances cash drawer daily and prepares bank deposits and daily totals reports.
• Maintains accuracy of pet information and transmits data to vendor; updates rabies, tag, and owner information in the accounting system.

Skills

Cash handling

Customer service

Microsoft Office

POS system

Education

High school diploma or equivalent

Tools

Point of sale system

High-speed processing system

Job description

The City of La Crosse is seeking a Customer Service Assistant in the Finance Department to collect payments and enter them using the point of sale accounting system and a high-speed processing system.

This front-facing role requires strong customer service, accurate cash handling, and reliable data entry, with a starting wage of $20.45 to $23.42 per hour, based on qualifications and experience. Apply by the stated deadline.