Payments Analyst

Bally’s Corporation; Jersey City (NJ); On-site; USD 54,000 - 60,000; Full time

Job summary

Jump into the role at Bally’s Interactive in Jersey City. We’re seeking a Payments Analyst who thrives in a fast-paced, high-stakes environment to ensure secure deposits, withdrawals, and gameplay across North America.

You will analyze data, collaborate with providers, and drive improvements while protecting players and staying compliant. Bring 1+ year in payments and a passion for online gaming; Excel proficiency and strong customer service are essential.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 1+ year in online payments, banking, or financial operations.
• Experience in online gaming payments and AML processes is a plus.
• Strong analytical and problem-solving abilities with data dives.
• Excellent customer service and communication skills.
• Industry knowledge of online sports betting, casino gaming, or digital payments.
• Attention to detail when handling player cases and payment reviews.
• Proficient in MS Office, especially Excel.
• Able to multitask and stay calm under pressure in a fast-paced environment.
• Collaborative and eager to improve processes.
• Willing to work flexible hours, including weekends.

Responsibilities

• Monitor transactions and spot suspicious or unusual activity before it impacts gameplay.
• Team up with payment providers to solve operational puzzles and customer queries in real-time.
• Test and launch new payment solutions that make depositing and withdrawing faster.
• Investigate and resolve player payment inquiries with empathy and precision.
• Analyze chargebacks and disputes, because every number tells a story.
• Look for smarter, smoother ways to enhance customer experience while reducing risk.
• Collaborate with Compliance, Fraud, AML, and Customer Support to stay aligned and protect players.

Skills

Analytical skills

Problem solving

MS Excel

Education

Bachelor’s Degree or equivalent experience

Tools

Excel

MS Office

Job description

Jump into the role At Bally’s Interactive, our Payments Team makes sure the thrill never stops, ensuring our players can deposit, withdraw, and play seamlessly across all our North American brands. We’re looking for a Payments Analyst who thrives in a fast-paced, high-stakes environment and someone with a keen eye for detail, a passion for online payments, and the drive to deliver a smooth and secure experience for every player, every time.

About

About the role

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities

• Monitor transactions and spot suspicious or unusual activity before it impacts gameplay.
• Team up with payment providers to solve operational puzzles and customer queries in real-time.
• Test and launch new payment solutions that make depositing and withdrawing even faster and easier.
• Investigate and resolve player payment inquiries with empathy and precision.
• Analyze chargebacks and disputes, because every number tells a story.
• Look for smarter, smoother ways to enhance customer experience while reducing risk.
• Collaborate with key players across Compliance, Fraud, AML, and Customer Support to keep our operations aligned and our players protected.

Salary: $54,000 - $60,000 USD

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Role requirements

• Bachelor’s Degree preferred (or equivalent experience).
• 1+ year in online payments, banking, or financial operations.
• Experience in online gaming payments and AML processes is a huge plus.
• Excellent analytical and problem-solving skills, you love diving into data and finding patterns.
• Exceptional customer service and communication skills, both written and verbal.
• Experience in online sports betting, casino gaming, or digital payments, you get the industry and its fast pace.
• Solid judgment and attention to detail when managing player cases and payment reviews.
• Tech-savvy, with proficiency in MS Office (especially Excel).
• Ability to multitask and stay cool under pressure, even when things move fast (and they do!).
• A natural team player who’s always curious, collaborative, and eager to improve processes.
• Willingness to work flexible hours, including weekends if the action calls for it.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.