KYC Analyst

Bally’s Corporation; Jersey City (NJ); On-site; USD 54,000 - 58,000; Full time

Job summary

Bally's Corporation in Jersey City, NJ is hiring a KYC Analyst to verify player identities and help prevent fraud. You will process verifications, review documents, and support the KYC team in ensuring AML and Responsible Gaming standards across jurisdictions.

Requirements include 1+ year in document review or customer support, experience with Geocomply, LexisNexis, SharePoint, and fluency in English (Spanish preferred). Salary ranges from $54,000 to $58,000 per year.

Qualifications

• 1+ year in document review/verification.
• 1+ year in customer support/dealing with customer queries.
• Experience troubleshooting and problem solving.
• Fluency in English; Spanish preferred.

Responsibilities

• Carry out day-to-day processes within the KYC Team.
• Monitor and action ingoing and outgoing verification activity.
• Ensure KYC/AML and Responsible Gaming standards are met per regulatory requirements.
• Deal with incoming KYC escalations from Customer Service.
• Process member Cash Out requests in line with AML/KYC policies.
• Monitor 3rd party payment systems for issues.
• Investigate day-to-day issues and communicate with VIP team on high-value relationships.
• Verify member identity documents for multiple states & jurisdictions.
• Act as liaison between members and internal/3rd party teams.
• Assist player onboarding during the KYC process.

Skills

Document review

Customer support

Problem solving

Bilingual English/Spanish

KYC/AML knowledge

Tools

Geocomply

LexisNexis

SharePoint

Excel

Job description

Jump into the role

Our team operates like many others: we verify identities, validate and review fraudulent activity and assist players and team members with various queries. You will be instrumental at continuing to strengthen our KYC team that verifies players identities and mitigates fraud losses.

About the role

Please note that this position has access to customers details - therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally's operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities

• This role will be responsible for carrying out the day-to-day processes within the KYC Team
• Monitor and action all ingoing and outgoing verification activity
• Ensure with the KYC team, ensure group 'Know Your Customer' (KYC), AML (Anti-Money Laundering) and Responsible Gaming strategy is performed in line with regulatory compliance requirements
• Deal with incoming KYC related escalations from Customer Service
• Process member Cash Out requests in line with Group AML and KYC policies
• Monitor 3rd party payment systems to identify potential technical issues
• Problem solving and investigation of day-to-day issues
• Close communication with VIP team to ensure that all fraud, KYC, EDD, risk & AML requirements are satisfied for high value player relationships
• Verify member identity documents for multiple states & jurisdictions
• Act as a liaison between members and internal Management & Technical Teams & 3rd party supplier contacts
• Assist player onboarding during the KYC process

Salary: $54,000 to $58,000 USD

Role requirements

• 1+ year experience in document review/verification
• 1+ year in customer support/dealing with customer queries
• Experience troubleshooting and problem solving skills
• Collaborative attitude and strong work ethic
• Experience in online gambling or the banking industry
• Experience with Geocomply, LexisNexis and Sharepoint
• Experience or Intermediate skill in Excel/Office
• Experience of risk management, internet industry and online payment mechanisms
• Experience customer support/dealing with customer queries
• Experience in document review/verification
• Meticulous attention to detail and ability to learn quickly from mistakes
• Demonstrate fluency in both English and Spanish (preferred)

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.