Payment Support Analyst

Jobtailor; Colorado; On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Billing Operations professional to act as a liaison across departments, research billing issues, and drive process improvements. The role focuses on monitoring billing performance, ensuring accurate and timely processing, and resolving complex customer account problems.

The ideal candidate will have a business degree or equivalent experience, strong analytics, and hands-on knowledge of ACH, card payments, and ERP billing systems, with the ability to translate data into

Qualifications

• Business related degree or equivalent work experience.
• Experience with databases and querying tools for analytics.
• Experience in utility billing systems is desirable.
• Strong communication across business units and disciplines.
• Knowledge of ACH, card payments, electronic bill payment platforms and gateways.
• Familiarity with NACHA rules and SOX/audit requirements.
• Proven problem solving and decision-making skills.
• 2-5 years in payment operations, banking, treasury, or accounts receivable systems.
• Proficiency in Microsoft Excel and SQL (preferred).

Responsibilities

• Act as liaison between Billing personnel and other departments.
• Research and resolve billing issues and customer account problems.
• Lead improvements and efficiencies in billing processes.
• Monitor billing performance and compile reports on trends.
• Provide training and communicate system changes to billing staff.
• Complete quality assurance reviews of billing processes.

Skills

Billing operations

Analytical skills

SQL

Excel

Communication across units

Payment processing knowledge

Education

Business degree or equivalent

Tools

SAP

Oracle

PeopleSoft

Xcel Energy Computer Based Systems

Job description

• Works as a liaison between Billing personnel and other departments
• Researches and resolves billing issues
• Serves as a central point for the resolution of technical billing problems
• Ensures the quality of Billing Services by compiling and monitoring the billing processes and performance measurements
• Leads efforts for billing process improvements & department efficiencies
• Researches and evaluates all billing operations (billing, payment options, rate changes, rate refunds, etc) to enhance existing productivity
• Performs critical analysis of performance results, identifies root causes of ongoing or emerging issues/trends
• Creates and tracks specialized reports requested to monitor billing trends
• Researches and resolves customer account issues to assess whether they are business practice issues or system problems
• Recommends system enhancements as needed and ensures the necessary training and communication of changes are available to billing personnel
• Completes quality assurance billing reviews

Requirements

• Business related degree or equivalent work experience
• Demonstrates ability in using database & querying tools for analytical applications
• Experience in working the utility billing system is desired
• Ability to effectively communicate and work successfully across business units and professional disciplines
• Knowledge of Xcel Energy Computer Based systems
• Proven problem solving and decision-making skills
• Must possess strong analytical skills
• 2-5 years of experience in payment operations, banking, treasury, or accounts receivable systems
• Strong understanding of electronic payment processing, including ACH payments, Credit and debit card payments, Electronic lockbox processing, Traditional bank lockbox processing, Digital payment channels, Electronic bill payment platforms and Payment gateways
• Experience researching and resolving payment exceptions across multiple channels
• Working knowledge of ACH and NACHA Operating Rules, including exceptions, returns, reversals, unauthorized transactions, financial controls, SOX, audit, and regulatory requirements
• Understanding of payment reconciliation, balancing, settlement, and cash application processes
• Experience with EDI payment files, remittance files, payment data integrations, bank transmissions, file formats, and secure file transfers
• Ability to interpret payment data, logs, reports, and transaction records to identify issues
• Experience with APIs, batch processing, or payment interfaces between enterprise systems and external vendors preferred
• Proficiency with Microsoft Excel, SQL (preferred), and enterprise financial or billing systems such as SAP, Oracle, PeopleSoft, or equivalent.

Core Competencies

Demonstrates strong analytical skills and problem-solving abilities in billing operations, with expertise in electronic payment processing and a solid understanding of regulatory requirements. Proficient in using database and querying tools to enhance billing processes and improve departmental efficiencies.

Highest-signal resume keywords

• Billing Process Improvement
• Electronic Payment Processing
• Analytical Skills
• Database & Querying Tools
• Utility Billing System Experience

ATS Optimization Keywords

Hard Skills

• Payment Reconciliation
• ACH Payments
• SQL
• Electronic Bill Payment Platforms
• Payment Gateways
• EDI Payment Files
• Financial Controls
• Cash Application Processes
• SAP
• Oracle

Soft Skills

• Effective Communication
• Problem Solving
• Decision Making

Industry Keywords

• NACHA Operating Rules
• Payment Operations
• Accounts Receivable Systems
• Banking
• Treasury

Tools & Technologies

• Microsoft Excel
• PeopleSoft
• Xcel Energy Computer Based Systems