Senior Engineer, Application Support

Jobtailor; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor is seeking a skilled application support engineer to manage payments systems and transaction processing in a fast-paced financial environment. You will monitor, triage, and resolve incidents, and coordinate with cross-functional teams to maintain platform reliability.

This role requires strong analytical and communication skills, experience with Windows and Linux, and familiarity with IBM MQ, Connect:Direct, and SFTP.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience providing application support in a fast-paced, high-availability production environment.
• Experience supporting payment systems, transaction processing platforms, and operational workflows.
• Experience handling system incidents, payment investigations, technical escalations, and support activities.

Responsibilities

• Support applications and systems for payments and transaction processing.
• Provide daily technical support for TCH platforms and payment systems.
• Monitor systems and identify, triage, log, analyze, and resolve issues.
• Support CHIP payment activities and elevate issues to third-level support groups.
• Provide 24x7x365 support for system alerts, critical and major escalations.
• Train co-workers and technical support teams for operational and application support activities.
• Identify operational improvements through automation, optimization, and process enhancement.
• Oversee incident triage, escalation, and resolution for business applications and payment systems.
• Support projects and collaborate with internal teams on VHIPS technical support matters.
• Manage and implement changes and releases, including weekend maintenance activities.
• Coordinate and participate in disaster recovery exercises.
• Contribute to development and assume the Problem Manager role.
• Ensure incident tickets with open escalation assignments are addressed promptly.
• Transition technology into and out of the data center according to Asset Management processes.
• Assist with TCH and Operations projects.
• Lead the team in the absence of the manager.

Skills

Application Support

Incident Management

Payment Systems Support

Windows Environments

Linux Environments

Education

Bachelor's degree or equivalent

Tools

IBM MQ

Connect:Direct

SFTP

Job description

• Support applications and systems for payments and transaction processing


• Provide daily technical support for TCH platforms and payment systems


• Monitor systems and identify, triage, log, analyze, and resolve issues


• Support CHIP payment activities and elevate issues to third-level support groups


• Provide 24x7x365 support for system alerts, critical and major escalations


• Train co-workers and technical support teams for operational and application support activities


• Identify operational improvements through automation, optimization, and process enhancement


• Oversee incident triage, escalation, and resolution for business applications and payment systems


• Support projects and collaborate with internal teams on VHIPS technical support matters


• Manage and implement changes and releases, including weekend maintenance activities


• Coordinate and participate in disaster recovery exercises


• Contribute to development and assume the Problem Manager role


• Ensure incident tickets with open escalation assignments are addressed promptly


• Transition technology into and out of the data center according to Asset Management processes


• Assist with TCH and Operations projects


• Lead the team in the absence of the manager

Requirements

• Bachelor's degree or equivalent combination of education and experience


• Strong analytical, troubleshooting, and problem-solving skills


• Experience providing application support in a fast-paced, high-availability production environment


• Experience supporting payment systems, transaction processing platforms, and operational workflows


• Experience handling system incidents, payment investigations, technical escalations, and support activities


• Ability to manage multiple priorities and perform effectively under pressure


• Excellent verbal and written communication skills


• Strong attention to detail and organizational skills


• Ability to work independently, make sound decisions, and collaborate across cross-functional teams


• Ability to lead the team in the absence of the manager


• Technical expertise supporting Windows and Linux environments


• Knowledge of network technologies


• Experience with IBM MQ, Connect:Direct, and SFTP


• Commitment to operational excellence, platform stability, and service reliability


• Availability for a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance


• Preferred: experience supporting real-time payments, ACH, wire, or other financial transaction processing systems


• Preferred: experience driving operational improvements through automation and process optimization


• Preferred: experience with disaster recovery planning, testing, and execution


• Preferred: knowledge of ITIL Incident, Problem, and Change Management processes


• Preferred: experience managing application releases and production changes


• Preferred: experience mentoring team members or serving as a technical lead


• Preferred: experience in financial services, banking, or payments

Core Competencies

Demonstrates expertise in supporting payment systems and transaction processing platforms, with a strong focus on incident management, operational improvements, and technical support in high-availability environments. Capable of leading teams and collaborating across functions to ensure service reliability and platform stability.

Highest-signal resume keywords

• Application Support


• Incident Management


• Payment Systems Support


• Windows and Linux Environments


• Operational Improvements

ATS Optimization Keywords

Hard Skills

• Troubleshooting


• Problem-Solving


• Technical Support


• System Incident Handling


• Automation


• Process Optimization


• Disaster Recovery Planning


• Change Management


• Real-Time Payments


• Financial Transaction Processing

Soft Skills

• Analytical Skills


• Attention to Detail


• Organizational Skills


• Communication Skills


• Team Leadership

Industry Keywords

• Financial Services


• Banking


• Payments


• ITIL

Tools & Technologies

• IBM MQ


• Connect:Direct


• SFTP


• Network Technologies