Payment Specialist

The JG Wentworth Company; Northern (KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Full Medical/Vision/Dental Benefits

401K with Company Match

Hybrid schedule after training

15 Days PTO

Paid Vacations & Holidays

Company culture

On-Site Gym

Gym Membership Reimbursement

Employee Referral Bonuses

Public Transportation Discounts

Casual Dress Code

Job summary

The J.G. Wentworth Company in Chesterbrook, PA is seeking a Payments Specialist to support clients by reviewing update requests to payment plans and ensuring timely payments to creditors for active settlements.

You will work with creditors to resolve escalations, maintain high customer satisfaction, and use our CRM to document updates and monitor enrollments. The role requires strong communication, multitasking, and proficiency in Word, Excel, Outlook; the compensation includes $19.25 per hour

Qualifications

• Experience in banking, finance or Bachelor's degree.
• Strong written and verbal communication skills.
• Ability to think critically and analyze risk.

Responsibilities

• Use CRM to manage client accounts with clear updates.
• Review and process plan changes for active settlements.
• Review and process program change requests for enrolled debts.
• Review internal/external reporting for escalations with clients or creditors.
• Collaborate with teams and creditors to resolve payment issues.
• Review settlements to ensure alignment with creditor agreements.
• Resolve broken settlements with creditors via phone and email.
• Assist negotiations in locking down creditor settlements.
• Communicate clearly with internal teams to resolve requests.

Skills

Written communication

Verbal communication

Multitasking

Time management

Organizational skills

Professional writing

Attention to detail

Microsoft Office

Problem solving

Education

Bachelor's degree

Tools

Microsoft Excel

CRM software

Outlook

Job description

Overview

Payment Specialist

Location: Chesterbrook, PA - Hybrid schedule

As a Payments Specialist, you will support clients on an ongoing basis by reviewing update requests to payments schedules and enrolled debts, ensuring payments are made accurately and on time to creditors for active settlements and working with creditors to resolve escalations or exception requests. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and program success.

We are looking for candidates who possess the following:

• A positive attitude, team player, and empathy to hardship
• Strong multitasking, time management and organizational skills
• Ability to communicate clearly and professionally both verbally and in writing
• Proficient in Word, Excel & Outlook

Responsibilities

• Use our CRM to manage client accounts and document updates with detail and clarity
• Review and process plan changes when active settlements are in placeto make sure the changes do not cause any negative impact
• Review and process program change requests to add or remove enrolled debts to ensure compliance with enrollment guidelines
• Review all internal and external reporting for payment escalationsthat need to be resolved with client or creditor
• Work externally with ourescrow teams and creditors to resolve any payment issues or discrepancies.
• Review settlements to ensure everything is in line per creditor agreement.
• Resolve broken settlements with creditorsvia phone and email
• Assist Negotiations in locking down creditor settlements
• Communicate clearly and effectively with internal teams to resolve client requests

Qualifications

Education Requirements

Experience in banking, finance or Bachelor's degree

Qualifications & Skills

• Demonstrated written and verbal communication skills
• Strong problem-solving skills
• Ability to think critically and analyze risk
• Ability to multi-task and work in a fast-paced environment
• Ability to work independently
• Attention to detail, thoroughness and accuracy are required
• Proficiency in the use of Microsoft Office applications (Word, Excel , Outlook and Adobe)

The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures.

Compensation

$19.25 phr + annual bonus

Benefits

• Full Medical/Vision/Dental Benefits
• 401K with Company Match
• Flexible Hybrid- as per manager approval, after training & probationary period
• 15 Days PTO
• Paid Vacations & Holidays
• An Unmatched Company Culture
• On-Site Gym & Gym Membership Reimbursement
• Employee Referral Bonuses
• Public Transportation Discounts
• Company Happy Hours
• Business Casual Dress Code

Start building your career with J.G. Wentworth today!

J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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