Client Enrollment & Payments Specialist

J.G. Wentworth Company; King of Prussia (PA); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Full Medical/Vision/Dental Benefits

401K with Company Match

Flexible Hybrid schedule

15 Days PTO

Paid Vacations & Holidays

Unmatched Company Culture

On-Site Gym & Gym Membership

Job summary

J.G. Wentworth Company is seeking an Enrollment Specialist in Chesterbrook, PA with a hybrid schedule.

You will review new client accounts for eligibility and support ongoing client interactions by updating debts and payment schedules while ensuring accurate and timely payments, delivering a great customer experience. Responsibilities include managing client accounts in the CRM, verifying enrollment guidelines, updating plan changes, addressing outstanding items, reviewing creditor documents,

Qualifications

• Experience in Underwriting or Bachelor’s degree
• Strong written and verbal communication skills
• Ability to multi-task and work in a fast-paced environment
• Attention to detail and accuracy

Responsibilities

• Use our CRM to manage client accounts and document updates with detail and clarity
• Review client accounts for suitability for the program based on enrollment guidelines
• Verify guidelines are maintained for account updates post-enrollment, such as plan changes or requests to add or remove enrolled debts
• Manage accounts with outstanding items to be resolved quickly as possible
• Review creditor documentation to update accounts as needed
• Review all internal and external reporting for client and creditor payments to ensure processing is completed
• Work externally with ourescrow teams to resolve any account activation issues for clients
• Communicate clearly and effectively with internal teams to resolve client requests

Skills

Multitasking

Time management

Communication

Microsoft Office

CRM

Education

Bachelor’s degree or equivalent

Underwriting experience

Tools

Word

Excel

Outlook

Adobe

Job description

J.G. Wentworth Company is seeking an Enrollment Specialist in Chesterbrook, PA with a hybrid schedule.

You will review new client accounts for eligibility and support ongoing client interactions by updating debts and payment schedules while ensuring accurate and timely payments, delivering a great customer experience. Responsibilities include managing client accounts in the CRM, verifying enrollment guidelines, updating plan changes, addressing outstanding items, reviewing creditor documents,