Payment Posting Manager

Intermountain Healthcare Inc.; Broomfield (CO); Hybrid; USD 47,000 - 72,000; Full time

Job summary

Intermountain Health in Colorado seeks an RCO Manager of Cash Management - Payment Posting to lead four teams and oversee patient payments, daily deposits, ERA and EFT maintenance within the revenue cycle.

You will drive process improvements, ensure HIPAA compliance, manage banking relations (Wells Fargo, Zions), and partner with IT and vendors to automate payment workflows.

Qualifications

• Demonstrated experience in healthcare revenue cycle operations.
• Demonstrated experience leading a successful team within healthcare revenue cycle operations.
• Demonstrates in-depth knowledge of EOB interpretation.
• Demonstrates strong knowledge of healthcare billing requirements.
• Demonstrated ability to collaborate across teams and departments.
• Demonstrates strong knowledge of Microsoft office programs.

Responsibilities

• Provides leadership and direction to Payment Posting team, including hiring, training, coaching, performance reviews and terminations.
• Plans, develops, implements, and communicates operational initiatives to improve the efficiency of the Payment Posting team.
• Provides project guidance to successfully implement efficient posting processes.
• Maintains and improves department operations by monitoring system performance, identifying and resolving problems.
• Manages communication and processes between departments involved in the revenue cycle and identify areas for improvement.
• Establishes productivity monitoring for the department staff to maximize resources and results.
• Monitors key performance metrics, addresses issues in a timely manner to improve performance and resolve issues.
• Acts as a technical expert, maintaining current working knowledge of Billing, Payment Posting regulations.
• Ensures department compliance with HIPAA guidelines, HR policies and other corporate initiatives.
• Develops and documents processes and policies for the department.
• Conducts regularly scheduled meetings to communicate issues regarding compliance with established procedures and overall work unit effectiveness

Skills

Leadership

Analytical

Collaboration

Communication

Decision-Making

Delegation

Problem Solving

Process Improvement

Team Building

Time Management

Education

Bachelor’s degree in healthcare management, finance, or related field

Tools

Epic

Microsoft Office

Job description

Job Description

Job Description

The RCO Manager of Cash Management -Payment Posting is responsible to oversee all facets of patient payments, daily deposits, ERA, and EFT maintenance. This includes ensuring the accurate and timely processing of patient payments, active participation in system integration testing, serving as a subject matter expert for payment posting, actively staying abreast of best practices, and working towards achieving executive goals, optimizing revenue cycle performance, and ensuring the financial stability of the organization.

The RCO Manager of Cash Management -Payment Posting is responsible to oversee all facets of patient payments, daily deposits, ERA, and EFT maintenance. This includes ensuring the accurate and timely processing of patient payments, active participation in system integration testing, serving as a subject matter expert for payment posting, actively staying abreast of best practices, and working towards achieving executive goals, optimizing revenue cycle performance, and ensuring the financial stability of the organization.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia Vermont, Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote position.

Essential Functions

• Provides leadership and direction to Payment Posting team, including hiring, training, coaching, performance reviews and terminations.
• Plans, develops, implements, and communicates operational initiatives to improve the efficiency of the Payment Posting team.
• Provides project guidance to successfully implement efficient posting processes.
• Maintains and improves department operations by monitoring system performance, identifying and resolving problems.
• Manages communication and processes between departments involved in the revenue cycle and identify areas for improvement.
• Establishes productivity monitoring for the department staff to maximize resources and results.
• Monitors key performance metrics, addresses issues in a timely manner to improve performance and resolve issues.
• Acts as a technical expert, maintaining current working knowledge of Billing, Payment Posting regulations.
• Ensures department compliance with HIPAA guidelines, HR policies and other corporate initiatives.
• Develops and documents processes and policies for the department.
• Conducts regularly scheduled meetings to communicate issues regarding compliance with established procedures and overall work unit effectiveness

Role

“This role works closely with the Payment Posting Manager and Team- and oversees four key teams that support the payment posting process:

Research: Research and resolve missing payments, research payment issues, and Epic WQs.

Payment Detail: Manages the retrieval and processing of electronic remittance files, including ERAs and EOBs, to support timely and accurate payment posting.

Cash Control: Supports daily bank reconciliation, cash balancing, and third-party billing activities to ensure payments are accurately accounted for.

Correspondence: Manages the indexing and routing of incoming correspondence, ensuring documentation is captured accurately and available to the appropriate teams.

In addition to overseeing these teams and the three Supervisors, the role manages key banking relationships, including Wells Fargo and Zions, and supports ERA/835 conversion and implementation. The position also plays a key role in Cash Management automation, partnering with DTS, payer vendors, and banking institutions to implement and improve automated payment processes, file exchanges, and related workflows. This role is closely connected to the overall payment lifecycle and helps ensure the people, systems, banking processes, and technology supporting payment posting work together effectively.”

Skills

• Leadership
• Analytical
• Collaboration
• Communication
• Decision-Making
• Delegation
• Problem Solving
• Process Improvement
• Team Building
• Time Management

Qualifications

Required

• Demonstrated experience in healthcare revenue cycle operations.
• Demonstrated experience leading a successful team within healthcare revenue cycle operations.
• Demonstrates in-depth knowledge of EOB interpretatiion.
• Demonstrates strong knowledge of healthcare billing requirements.
• Demonstrated ability to collaborate across teams and departments.
• Demonstrates strong knowledge of Microsoft office programs.

Preferred

• Bachelor’s degree in healthcare management, finance, or related field from an accredited institution. Education is verified.
• Epic experience.
• Five (5) years of experience in Healthcare Revenue Cycle (Payment Posting, Claims, billing, and Insurance and Follow up)
• Three (3) years of supervisory experience.
• HFMA Certification

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

Peaks Regional Office

Work City

Broomfield

Work State

Colorado

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$34.01 - $52.51

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.