Payment Posting Manager

10700 Revenue Cycle Organization; United States; On-site; USD 47,000 - 72,000; Full time

Job summary

Intermountain Health is seeking a highly skilled RCO Manager of Cash Management - Payment Posting to oversee patient payments, daily deposits, ERA and EFT maintenance, and related posting processes at our Peaks Regional Office in Colorado.

The role requires leadership of four teams, collaboration across departments, and ongoing improvement of payment posting operations to support financial stability and executive goals. Flexible work options may be available per posting details.

Qualifications

• Demonstrated experience in healthcare revenue cycle operations.
• Demonstrated experience leading a successful team within healthcare revenue cycle operations.
• Demonstrates in-depth knowledge of EOB interpretation.
• Demonstrates strong knowledge of healthcare billing requirements.
• Demonstrated ability to collaborate across teams and departments.
• Demonstrates strong knowledge of Microsoft office programs.

Responsibilities

• Provides leadership and direction to Payment Posting team, including hiring, training, coaching, performance reviews and terminations.
• Plans, develops, implements, and communicates operational initiatives to improve the efficiency of the Payment Posting team.
• Provides project guidance to successfully implement efficient posting processes.
• Maintains and improves department operations by monitoring system performance, identifying and resolving problems.
• Manages communication and processes between departments involved in the revenue cycle and identify areas for improvement.
• Establishes productivity monitoring for the department staff to maximize resources and results.
• Monitors key performance metrics, addresses issues in a timely manner to improve performance and resolve issues.
• Acts as a technical expert, maintaining current working knowledge of Billing, Payment Posting regulations.
• Ensures department compliance with HIPAA guidelines, HR policies and other corporate initiatives.
• Develops and documents processes and policies for the department.

Skills

Leadership

Analytical

Collaboration

Communication

Decision-Making

Delegation

Problem Solving

Process Improvement

Team Building

Time Management

Education

Bachelor’s degree in healthcare management

HFMA Certification

Epic experience

Tools

Microsoft Office

Job description

Job Description: The RCO Manager of Cash Management -Payment Posting is responsible to oversee all facets of patient payments, daily deposits, ERA, and EFT maintenance. This includes ensuring the accurate and timely processing of patient payments, active participation in system integration testing, serving as a subject matter expert for payment posting, actively staying abreast of best practices, and working towards achieving executive goals, optimizing revenue cycle performance, and ensuring the financial stability of the organization. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia Vermont, Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote position.

Essential Functions

• Provides leadership and direction to Payment Posting team, including hiring, training, coaching, performance reviews and terminations.
• Plans, develops, implements, and communicates operational initiatives to improve the efficiency of the Payment Posting team.
• Provides project guidance to successfully implement efficient posting processes.
• Maintains and improves department operations by monitoring system performance, identifying and resolving problems.
• Manages communication and processes between departments involved in the revenue cycle and identify areas for improvement.
• Establishes productivity monitoring for the department staff to maximize resources and results.
• Monitors key performance metrics, addresses issues in a timely manner to improve performance and resolve issues.
• Acts as a technical expert, maintaining current working knowledge of Billing, Payment Posting regulations.
• Ensures department compliance with HIPAA guidelines, HR policies and other corporate initiatives.
• Develops and documents processes and policies for the department.
• Conducts regularly scheduled meetings to communicate issues regarding compliance with established procedures and overall work unit effectiveness "This role works closely with the Payment Posting Manager and Team- and oversees four key teams that support the payment posting process: Research: Research and resolve missing payments, research payment issues, and Epic WQs. Payment Detail: Manages the retrieval and processing of electronic remittance files, including ERAs and EOBs, to support timely and accurate payment posting. Cash Control: Supports daily bank reconciliation, cash balancing, and third-party billing activities to ensure payments are accurately accounted for. Correspondence: Manages the indexing and routing of incoming correspondence, ensuring documentation is captured accurately and available to the appropriate teams. In addition to overseeing these teams and the three Supervisors, the role manages key banking relationships, including Wells Fargo and Zions, and supports ERA/835 conversion and implementation. The position also plays a key role in Cash Management automation, partnering with DTS, payer vendors, and banking institutions to implement and improve automated payment processes, file exchanges, and related workflows. This role is closely connected to the overall payment lifecycle and helps ensure the people, systems, banking processes, and technology supporting payment posting work together effectively."

Skills

• Leadership
• Analytical
• Collaboration
• Communication
• Decision-Making
• Delegation
• Problem Solving
• Process Improvement
• Team Building
• Time Management

Qualifications Required

• Demonstrated experience in healthcare revenue cycle operations.
• Demonstrated experience leading a successful team within healthcare revenue cycle operations.
• Demonstrates in-depth knowledge of EOB interpretatiion.
• Demonstrates strong knowledge of healthcare billing requirements.
• Demonstrated ability to collaborate across teams and departments.
• Demonstrates strong knowledge of Microsoft office programs.

Preferred

• Bachelor’s degree in healthcare management, finance, or related field from an accredited institution.
• Education is verified.
• Epic experience.
• Five (5) years of experience in Healthcare Revenue Cycle (Payment Posting, Claims, billing, and Insurance and Follow up)
• Three (3) years of supervisory experience.
• HFMA Certification

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

• Peaks Regional Office
• Work City: Broomfield
• Work State: Colorado

Scheduled Weekly Hours: 40

The hourly range for this position is listed below.

Actual hourly rate dependent upon experience.

$34.01 - $52.51

Benefits

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

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Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice.

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