Patient Account Associate I Payment Posting Representative

Intermountain Healthcare Inc.; West Valley City (UT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Intermountain Healthcare Inc. in West Valley City, Utah, seeks an experienced Revenue Cycle specialist to handle patient accounts with accuracy and professional service. You will manage payment postings, balance checks, and denials, ensuring timely posting in our systems.

The role requires attention to detail, ability to resolve complex issues, and collaboration with other teams across the organization. We value patient-centered care and offer a generous benefits package and supportive

Qualifications

• High School diploma or equivalent is required.
• Minimum of six months of revenue cycle experience OR one year of cash handling experience in revenue cycle.
• At least one year of revenue cycle experience is preferred.

Responsibilities

• Identify appropriate payment details and save back-up as appropriate.
• Balance payments to deposits in systems and applications; post all payments to patient accounts.
• Research, validate and adjust payment postings; follow procedures for timely resolutions.
• Post correspondence, denials and other items from insurance to patient accounts.
• Research missing information such as EOBs and remittances; contact payers for details.
• Meet department productivity and quality goals and collaborate with other teams.
• Participate in meetings and education requirements; uphold Intermountain Health values.

Skills

Payment Handling

High Attention to Detail

Payment Posting

Patient Account System

Customer Follow-Ups

EOB Translation

Communication

Insurance

Reading

Computer Literacy and troubleshooting

Cash-Handling

Education

High School diploma or equivalent

Revenue cycle training/education in medical billing or records

1 year revenue cycle experience (preferred)

Job description

Job Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Job Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Essential Functions

• Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems
• Research, validate and make adjustments to payment postings. Follow up in accordance with procedures and policies with an overall goal of account resolution
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
• Research and follow-up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info regarding payments
• Meet department's productivity and quality goals
• Collaborate with other teams across the organization
• Participate in meetings and education requirements
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards
• Perform other duties as assigned

Skills

• Payment Handling
• High Attention to Detail
• Payment Posting
• Patient Account System
• Customer Follow-Ups
• EOB Translation
• Communication
• Insurance
• Reading
• Computer Literacy and troubleshooting
• Cash-Handling

Qualifications

• High School diploma or equivalent, required
• Minimum of six (6) months of revenue cycle experience OR one (1) year of previous revenue cycle cash handling experience, preferably including vocational training/education in medical billing or medical records, required
• At least one (1) year of revenue cycle experience, preferred

Physical Requirements

• Interact with others by effectively communicating, both orally and in writing
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching

Location:

Lake Park Building

Work City

West Valley City

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.85 - $25.61

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence (“AI”) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.