Accounts Receivable Collections Specialist

Genuine Parts Company; Duluth (GA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

On-site four days a week

Remote option on fifth day

Job summary

Genuine Parts Company in Duluth, GA is seeking a Customer Relations Specialist – Accounts Receivable to manage a portfolio of past-due customer accounts, initiate outbound collections, and resolve billing disputes. The role collaborates with Sales, Credit, and Operations, uses PeopleSoft and ServiceNow, to improve cash flow while upholding company policies.

On-site four days, remote option on the fifth day.

Qualifications

• Minimum of 2+ years of experience in a collections or accounts receivable environment.
• High School diploma or equivalent required.

Responsibilities

• Make outbound collection calls to customers based on assigned account portfolio.
• Determine root causes of past-due balances and negotiate payment arrangements.
• Maintain documentation of all customer communications.
• Monitor aging reports and prioritize accounts to meet collection targets.
• Identify uncollectible accounts and coordinate transfer to Legal.

Skills

Communication skills

Negotiation

Customer service

Time management

Conflict resolution

Education

High school diploma

Tools

PeopleSoft

Excel

ServiceNow

10-key

Accounting systems

Job description

Genuine Parts Company in Duluth, GA is seeking a Customer Relations Specialist – Accounts Receivable to manage a portfolio of past-due customer accounts, initiate outbound collections, and resolve billing disputes. The role collaborates with Sales, Credit, and Operations, uses PeopleSoft and ServiceNow, to improve cash flow while upholding company policies.

On-site four days, remote option on the fifth day.