Payer Account Operations Lead

Mckesson Corporation; Columbus (OH); Presencial; USD 59 000 - 98 000; Tempo integral

Resumo da oferta

McKesson Corporation is seeking an Account Operations Manager (Payer) to manage customer relationships, programs and contracts across a CoverMyMeds product portfolio. You will coordinate with Commercial, Account Management, Implementations, Product, Finance, and others to ensure successful program delivery and cross-functional alignment.

This role requires effective communication with clinical, operational, IT, and executive clients, plus healthcare payer knowledge.

Qualificações

• Great communicator, both written and verbal, with clinical, operational, IT, and executive clients.
• Healthcare, Prior Authorization; Payer and Pharmacy knowledge a plus.
• History working with customers and cross functional teams.

Responsabilidades

• Collaborates with Commercial, Account Management, Implementations, Product, Finance, and others to ensure successful implementation and client transition.
• Fosters a culture of continuous improvement and operational excellence.
• Follows best practices to ensure high quality, repeatable customer experience including engagement, program tracking, and contract accuracy.
• Works with data teams to assess and optimize programs and solutions.
• Ensures recommendations are implemented correctly and monitored for success.
• Monitors and manages established SLAs; coordinates with partners to improve program data/reports.
• Serves as first point of contact for day-to-day program support and issues.
• Ensures customer satisfaction by managing timelines, expectations and contract compliance.

Conhecimentos

Communication

Healthcare / Payer knowledge

Cross-functional collaboration

Formação académica

Degree or equivalent experience

Descrição da oferta de emprego

McKesson Corporation is seeking an Account Operations Manager (Payer) to manage customer relationships, programs and contracts across a CoverMyMeds product portfolio. You will coordinate with Commercial, Account Management, Implementations, Product, Finance, and others to ensure successful program delivery and cross-functional alignment.

This role requires effective communication with clinical, operational, IT, and executive clients, plus healthcare payer knowledge.