Patron Services & Subscriptions Specialist

Pittsburgh Symphony Orchestra; Pittsburgh (Allegheny County); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Health benefits

Retirement plan with employer match

Job summary

The Pittsburgh Symphony Orchestra is seeking a Patron Services Representative to support the Marketing Department by building relationships with Subscribers to advance sales and giving efforts. This role enables all PSO departments to better serve Patrons.

Responsibilities include renewing subscriptions, soliciting donations, managing tickets and donor needs, and delivering concierge service to Patrons. The position requires strong communication, teamwork, and flexibility to work irregular hours

Qualifications

• Experience in Customer Service, Fundraising, or Sales.
• Excellent written, oral, and interpersonal communication skills.
• Must be comfortable speaking and interacting on a telephone.
• Strong computer skills, working knowledge of Microsoft Office.
• High level of organization, professionalism, and attention to detail.
• Must be able to function as part of a team.
• Ability to problem-solve non-routine situations independently, locate appropriate resources as necessary; and determine when to refer patron issues to the Manager.
• Must be able to use discretion when handling personal and privileged patron information.
• Ability to work irregular hours, including nights and weekends as necessary.

Responsibilities

• Actively renew, and increase subscriptions through various methods, including inbound and outbound phone calls, email, web, and in-person.
• Renew, and solicit donations as an add-on to subscription calls.
• Establish, cultivate, and promote relationships with designated PSO patrons.
• Facilitate ticketing needs for subscribers and donors.
• Provide outstanding personal concierge service for Patrons.
• Act as a contributing team member of the Patron Services Area by working collaboratively to achieve individual, departmental, and organizational goals.
• Process tickets and donations for designated patrons. Input necessary information into Tessitura; provide feedback to the Manager and/or VP of Marketing and Sales as needed.
• Attend department or committee meetings, receptions, and events as necessary.
• All other duties as assigned.

Skills

Customer service

Fundraising

Sales

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Team player

Problem solving

Discretion

Tools

Microsoft Office

Tessitura

Job description

The Pittsburgh Symphony Orchestra is seeking a Patron Services Representative to support the Marketing Department by building relationships with Subscribers to advance sales and giving efforts. This role enables all PSO departments to better serve Patrons.

Responsibilities include renewing subscriptions, soliciting donations, managing tickets and donor needs, and delivering concierge service to Patrons. The position requires strong communication, teamwork, and flexibility to work irregular hours