Patron Services Representative

Cincinnati Symphony Orchestra; Cincinnati, Northern (OH, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

The Cincinnati Symphony Orchestra is seeking a Part-Time Patron Service Representative to join our Box Office team. You will engage patrons in person, over the phone, and at concerts with friendly, professional service and accurate information about events, tickets, and promotions.

Ideal candidates have box office or sales experience, strong computer and communication skills, and the ability to multitask in a fast-paced environment while maintaining calm under pressure.

Qualifications

• Box office experience or sales experience required.
• Excellent computer skills and ability to learn new systems.
• Clear communication skills, professional demeanor and guest-focused.
• Flexibility and willingness to continually learn.
• Familiarity with classical music helpful.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Exemplify and promote CSO guest service model.
• Engage patrons in person, over the phone, and at concerts with superior service.
• Learn and retain information about concerts and promotions to answer questions accurately.
• Communicate and troubleshoot issues promptly while maintaining high standards.
• Assist with increasing patron engagement, ticket sales, and donations.
• Collaborate with Box Office Managers and other managers on skill development.
• Support other departments with projects.
• Contribute to CSO’s vision to be the most relevant orchestra in America.

Skills

Customer service

Communication skills

Computer skills

Multitasking

Stress management

Flexibility

Classical music familiarity

Job description

Description

Reporting to the Box Office Manager and Assistant Box Office Manager, the Part-Time Patron Service Representative (PSR) serves as one of the first points of engagement with our patrons. Successful candidates are professional and personable individuals who show great attention to detail in a fast-paced environment, an interest in classical music, and a commitment to outstanding service to our guests and colleagues.

Duties and Responsibilities:

• Exemplify and promote the CSO guest service model.
• Engage patrons in person, over the phone, and at concerts with superior service.
• Learn, retain and manage a great deal of information about concerts, events and promotions in order to best answer patrons’ questions pleasantly, confidently, and efficiently.
• Communicate and troubleshoot issues in a prompt manner while maintaining high standards of quality and accuracy.
• Help increase patron engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase.
• Work with Assistant Box Office Managers, Lead PSRs and other managers on continual skill development.
• Assist other departments with projects.
• Support organization’s vision to be the most relevant orchestra in America.
• Other duties as required.

Requirements

• Box office/sales experience.
• Excellent computer skills.
• Clear communication skills.
• Flexibility and willingness to continually learn new things.
• Familiarity with classical music.
• Ability to multitask and remain calm under pressure.
• Flexibility with scheduling and ample availability.

Scheduling:

Shifts are approximately 4 hours long between the hours of 10:00 am - 5:00 pm Monday through Friday and 10:00 am - 2:00 pm on Saturday. In addition, weekly concert shifts are required and may occur at the following times:

• On Friday morning concerts (9:00 am through intermission).
• Friday and Saturday evening concerts (approximately 5:45 pm through intermission).
• Sunday matinees and evenings (11:45am through intermission or 4:45pm through intermission).
• Patron Service Representatives are required to work a minimum of 2-3 shifts per week and 1-2 weekend events per week for a total of 12 to 20 hours per week.