Patron Services Specialist — Ticketing & Box Office

Tennessee Performing Arts Center; Nashville (TN); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Tennessee Performing Arts Center (TPAC) seeks a Patron Services Agent to process ticketing transactions and respond to patron inquiries using Tessitura CRM. You will handle calls, emails, and in-person requests with accuracy and courtesy, and provide frontline service for shows at TPAC/War Memorial Auditorium.

Ideal candidates have 6+ months in customer support, strong communication skills, and the ability to work a flexible schedule including nights and weekends.

Qualifications

• High school diploma or GED required.
• Minimum 6 months experience in customer support.
• Proficient with Windows applications (MS Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to handle confidential material and prioritize issues.

Responsibilities

• Contributes to a team culture focused on respect and collaboration.
• Provides call center support for incoming/outgoing calls and voicemails.
• Responds to customer service issues as directed by Box Office Manager.
• Handles ticket orders, exchanges, and in-person box office interactions.
• Monitors patron emails and supports night/weekend operations.
• Assists with information tables during season roll out.

Skills

Customer service

Communication

Time management

Multitasking

Office software

Phone support

Education

High school diploma or GED

Tools

Tessitura CRM

MS Word

Excel

Outlook

Mitel Phone System

Zoom/Microsoft Teams

Job description

Tennessee Performing Arts Center (TPAC) seeks a Patron Services Agent to process ticketing transactions and respond to patron inquiries using Tessitura CRM. You will handle calls, emails, and in-person requests with accuracy and courtesy, and provide frontline service for shows at TPAC/War Memorial Auditorium.

Ideal candidates have 6+ months in customer support, strong communication skills, and the ability to work a flexible schedule including nights and weekends.