Patron Experience & Ticketing Specialist - Part-Time

Playbill, Inc.

New Brunswick, Northern (NJ, KY)

Hybrid

USD 18,000 - 26,000

Part time

3 days ago

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Job summary

George Street Playhouse in New Brunswick, NJ, is seeking a part-time Patron Services Associate to support ticketing, guest services, and front-of-house operations. You will handle in-person, phone, and email inquiries, process tickets in Tessitura, assist with will-call, and coordinate with venue teams to ensure a smooth patron experience.

The role requires strong customer service, flexibility to cover evenings and weekends, and familiarity with Tessitura or similar systems.

Qualifications

Ability to resolve issues in a time-sensitive environment.
Ability to accommodate a flexible schedule (including weekdays, evenings, weekends, and sometimes holidays).
Knowledge of Microsoft Suite.
Previous experience with Tessitura or another ticketing system (Salesforce, Spektrix, or the like).

Responsibilities

Provide excellent customer service by greeting and assisting patrons in-person, over the phone, and via email.
Process ticket sales, exchanges, and refunds using Tessitura.
Provide on-site support during performances, including will-call ticket distribution and managing patron concerns or emergencies.
Assist in maintaining and updating patron records in Tessitura.
Work closely with the GSP and NBPAC teams to ensure seamless operations.
Perform various administrative duties to support the Patron Services team.