Patron Services Associate

MCT Inc.; Missoula (MT); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid time off

Sick leave

Holiday pay

Employee discounts

Job summary

Missoula Children’s Theatre is seeking a part-time Patron Services Associate to support the box office by handling ticketing, subscriptions, and attendee assistance.

The role involves processing orders in Patron Manager, managing cash and card transactions, and helping with marketing activities and event support. Schedule is 20 hours per week with evenings and weekends during performances.

Qualifications

• Friendly, helpful personality and willingness to work as part of a team.
• Customer Service experience.
• Excellent interpersonal, written and oral communication skills.
• Excellent computer skills.

Responsibilities

• Provide excellent support to patrons, donors, volunteers, and guests.
• Use Patron Manager to allocate seating and process orders.
• Manage cash drawers and card transactions.
• Maintain ticketing reports and assist Front of House during performances.
• Assist with sales campaigns and merchandise inventory.
• Greet visitors and ensure sign-in procedures.
• Answer calls and route to appropriate recipients.
• Support program registrations as needed.

Skills

Customer service

Interpersonal skills

Communication (written & verbal)

Team player

Education

No specific degree required

Tools

Patron Manager

Job description

Missoula Children's Theatre is hiring a part time Patron Services Associate to join our team.

Job Summary

The Patron Services Associate supports the box office by assisting with ticketing, subscriptions, and support of all theatre visitors.

Essential Responsibilities of the Position

Patron Services

• Provide excellent support to patrons, donors, volunteers, and guests.
• Use the ticketing database (Patron Manager) to allocate seating and process orders.
• Manage cash drawers, including credit card & other transactions.
• Maintain all regularly scheduled ticketing, sales, and promotions tracking reports.
• Assist Front of House as needed during performances.
• Assist in creating upcoming sales campaigns.
• Assist with reconciling financial reports and ticketing transactions with the operations staff.
• Ensure that accurate ticketing information and box office policies are communicated correctly to patrons, guests, and visitors.
• Input data and maintain accurate files on ticketing database.
• Assist with supervision of volunteers as needed.
• Assist in maintaining organization and physical appearance of box office, lobby, & concessions areas
• Assist with merchandise and inventory.
• Greet visitors and ensure that they follow sign-in procedures.
• Answer incoming calls and transfer them to the appropriate recipients.
• Assist with program registration as needed.

Marketing and Communications

• Assist with the creation and scheduling of social media posts across platforms (Facebook, Instagram, etc.), including event reminders, behind-the-scenes content, and patron highlights.
• Capture photos and video content during performances, rehearsals, or special events for marketing use.
• Support the marketing team in organizing and maintaining a content calendar.
• Help design basic graphics or captions for email and social content using templates provided by the marketing team.
• Update show information and events on the MCT website and community calendars.
• Maintain customer contact records in the CRM (Patron Manager), including patron notes, email list tagging, and accurate data entry.
• Collect email signups and support the distribution of e-newsletters or targeted campaigns.
• Report trends or questions from patrons that could inform future promotions or marketing decisions.
• Coordinate marketing collateral distribution (posters, flyers) to local businesses and community boards.
• Provide on-site support during marketing events, press tours, or community appearances as needed.
• Assist with digital ad campaigns, including tracking performance, gathering assets, and updating copy as directed.

Minimum Qualifications

• Friendly, helpful personality and willingness to work as part of a team
• Customer Service experience
• Excellent interpersonal, written and oral communication skills.
• Excellent computer skills
  

Desired Qualifications

• Knowledge and/or interest of theater
• Experience working in ticketing software, specifically Patron Manager
• Experience working within streaming platform software e.g. ShowTix4U
  

Physical Requirements

• May be sitting at a desk for periods of time that could exceed 4 hours with intermittent breaks as needed
• May be requested to lift as much as 25 pounds.
• May be requested to drive a company vehicle.
  

Equipment Used

• Computer, telephone, copier, printer, fax machine, paper cutter, step ladder.

Schedule

This position is scheduled 20 hours per week. During our community show season, the schedule varies including days, evening and weekends. During off show weeks, the schedule is Mon-Fri from 12pm to 5pm

Benefits Available

• Paid time off
• Sick leave
• Holiday pay
  
• Employee discounts