Patron Services Assistant (2 positions)

Illinois; Illinois; Hybrid; USD 19,000 - 25,000; Part time

Job summary

Hodgkins Public Library District in Hodgkins, IL, seeks a part-time Patron Services Assistant to deliver welcoming customer service and support library operations. The role emphasizes helpful assistance to patrons in person or electronically, and participation in programs for all ages.

Ideal candidates will have six months of customer service experience, be available for evening and weekend shifts, and hold a Library Technical Assistant certificate or equivalent.

Qualifications

• Six months of customer service experience, preferably with children and/or senior citizens.
• Available to work evening and weekend shifts.
• One year of library experience preferred.
• Enrollment or completion of a Library Technical Assistant (LTA) program or similar professional certificate.

Responsibilities

• Provides friendly, courteous and accurate service to all users.
• Assist library patrons in person or electronically.
• Participate in collection management.
• Ability to implement library policies and procedures.
• Review library literature for professional growth.
• Able to assist patrons with library technology (copy machine, scanner, computers).
• Plan and/or implement library programs for patrons aged 0–99+.
• Attend surrounding community events to promote library services.

Skills

Customer service

Evening shifts

Weekend shifts

Education

Library Tech Assistant certificate

Job description

Hodgkins Public Library is growing! We are wrapping construction soon on a new building and are expanding our patron services department. The Patron Services Assistant provides welcoming customer service and supports library services to all patrons. The ideal candidate is a detail orientated self-starter with a commitment to continuous improvement.

Hodgkins Public Library is conveniently located near the intersection of I-55, I-294, and LaGrange Road.

Job Responsibilities

• Provides friendly, courteous and accurate service to all users
• Assist library patrons in person or electronically
• Participate in collection management
• Ability to implement library policies and procedures
• Review library literature for professional growth
• Ability to reach, bend, stoop and lift up to 25 pounds
• Maintains orderly appearance of the Library
• Accurately operate cash drawer
• Able to assist patrons with library technology (copy machine, scanner, computers)
• Responsible for planning and/or implementing library programs for patrons aged 0 – 99+
• Attends surrounding community events as necessary to promote library services
• Prepares all patron related data for administrative and board needs
• Solicit recommendations for patron materials to add to collection
• Proficient user of relevant software and hardware to successfully complete work
• Perform other work as assigned by administration.

Required Qualifications

• Six months of customer service experience, preferably with children and/or senior citizens
• Available to work evening and weekend shifts

Preferred Qualifications

• One (1) year of library experience
• Enrollment or completion of a Library Technical Assistant (LTA) program or similar professional certificate

Hodgkins Public Library District
6500 Wenz Avenue
Hodgkins , IL 60525

Hodgkins Public Library District, Cook County

Hours

15-18 hours per week.
Evening hours preferred.
Weekend rotation hours required (closed on Sunday)