Public Services Assistant (Part-Time)

Illinois; South Holland, Northern (IL, KY); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

IMRF participation

Paid time off

Job summary

South Holland Public Library is seeking a friendly Public Services Assistant to join our welcoming team. This part-time position supports daily operations and is ideal for someone who enjoys helping people, learning new technologies, and collaborating in a community-focused library environment.

The role emphasizes flexibility, creativity, and strong customer service at the Reference Desk, with opportunities to teach basic computer skills and develop programs for adult users.

Qualifications

• Associate degree or higher required.
• English reading/writing and clear communication essential.
• Spanish-speaking ability is a plus.

Responsibilities

• Provide friendly, courteous, and informative service to all library users.
• Deliver efficient, high-quality customer service at the Reference Desk.
• Develop, schedule, and present programs for adult users.
• Provide ready reference, readers’ advisory, and general assistance to users.
• Teach basic computer and technology skills.
• Assist, troubleshoot, and train users in the use of the online catalog, internet, databases, copiers, printers, and other library equipment.
• Work collaboratively with library staff to support daily operations.

Skills

English communication

Spanish language

Customer service

Tech literacy

Education

Associate degree or higher

Tools

Microsoft Office

Apple products

Internet tools

Databases

Job description

South Holland Public Library is seeking a friendly, service-oriented Public Services Assistant to join our welcoming team. This position is ideal for someone who enjoys helping people, learning new technologies, and collaborating in a community-focused, engaging library environment.

Flexibility, creativity, strong customer service, and teamwork are essential to success in this role.

Responsibilities:

• Provide friendly, courteous, and informative service to all library users
• Deliver efficient, high-quality customer service at the Reference Desk
• Develop, schedule, and present programs for adult users
• Provide ready reference, readers’ advisory, and general assistance to users
• Teach basic computer and technology skills
• Assist, troubleshoot, and train users in the use of the online catalog, internet, databases, copiers, printers, and other library equipment
• Work collaboratively with library staff to support daily operations

Qualifications:

• Associate degree or higher
• Ability to read, write, and communicate clearly in English
• Spanish-speaking ability is a plus
• Ability to work with Windows and MacOS computers and devices
• Working knowledge of Microsoft Office, Apple products, internet tools, and applications
• Ability to interact with users and staff in a friendly and professional manner
• Ability to reach, bend, stoop, and lift up to 20 pounds and access all library areas and materials
• Availability to work daytime, evening, and Saturday hours (no Sundays)
• Reliable transportation
• Part-time position: 25 hours per week
• Starting pay: $19.25/hour (DOQ)
• Annual salary range: $21,320 – $30,030
• Benefits include IMRF participation and paid time off

Location

South Holland Public Library, Cook County

Hours

$19.25/hour / Annually $21,320 – $30,030