Patron Experience Lead

Illinois; Illinois; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

IMRF retirement

Job summary

Hodgkins Public Library is expanding its Patron Services team as we wrap construction on a new building and invite community partners to engage with our services. The Patron Services Lead will deliver welcoming, accurate assistance to patrons in person and online, support programs and collections, and collaborate with staff to promote library resources during all hours of operation.

Strong communication, attention to detail, and a passion for public service are essential, with the ability to

Qualifications

• One (1) year of library experience in a public, school, academic, or special library setting.
• One (1) year of customer service experience, preferably with children and/or senior citizens.
• Completion of a Library Technical Assistant (LTA) program or similar professional certificate.
• Available to work shifts during all hours of operation.

Responsibilities

• Provides friendly, courteous and accurate service to all users
• Assist library patrons in person or electronically
• Develop a collaborative relationship with all staff members
• Participate in collection management
• Ability to implement library policies and procedures
• Review library literature for professional growth
• Ability to reach, bend, stoop and lift up to 25 pounds
• Maintains orderly appearance of the Library
• Accurately operate cash drawer
• Able to assist patrons with library technology (copy machine, scanner, computers)
• Responsible for planning and/or implementing library programs for patrons aged 0 – 99+
• Attends surrounding community events as necessary to promote library services
• Prepares all patron related data for administrative and board needs
• Solicit recommendations for patron materials to add to collection
• Proficient user of relevant software and hardware to successfully complete work
• Serve as Person in Charge when needed
• Perform other work as assigned by administration

Skills

Customer service

Patron services

Communication

Cash handling

Event planning

Education

Library Technical Assistant (LTA) certificate

Tools

Cash drawer

Computers

Scanner

Job description

Hodgkins Public Library is expanding its Patron Services team as we wrap construction on a new building and invite community partners to engage with our services. The Patron Services Lead will deliver welcoming, accurate assistance to patrons in person and online, support programs and collections, and collaborate with staff to promote library resources during all hours of operation.

Strong communication, attention to detail, and a passion for public service are essential, with the ability to