CIRCULATION SERVICES SPECIALIST (PART-TIME)

Fountaindale Public Library; Bolingbrook (IL); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Paid Time Off

IMRF Pension

Life Insurance

457(b) Plan

Staff Library Card

Employee Assistance Program

Professional Development

Job summary

Fountaindale Public Library seeks a Circulation Services Specialist to provide courteous patron assistance at the circulation desks and DriveUp window. The role includes card registration, checking materials in/out, and helping patrons with self-checkout and account inquiries.

The position is part-time (25 hours/week) with an hourly wage range of $16.75–$26.26, starting at $16.75 per hour. Prior library or customer service experience is preferred, with weekend availability typical.

Qualifications

• Requires High School diploma or GED.
• At least one year of customer service experience.
• Ability to manage and prioritize multiple tasks.
• Basic knowledge of productivity suites and integrated library systems.

Responsibilities

• Provides friendly service to patrons and staff at Circulation desks and drive-up window.
• Registers and renews library cards; assists with in-library and consortium accounts.
• Assists patrons with self-checkout, returns, and locating materials.
• Handles fees and fines with discretion and accuracy.
• Responds to inquiries via phone or online and routes complex questions.
• Supports shelving, holds, and interlibrary material requests as needed.

Skills

Customer service

Task prioritization

English proficiency

Technology devices

Education

High School diploma or GED

Tools

Productivity suites

Integrated library systems

Job description

Description

Circulation Services Specialist

Part-time position: Non-exempt position, 25 hours per week.

Hourly Wage Range: $16.75-$26.26 with a starting pay of $16.75 per hour

Schedule:

Monday: 9:00am-2:00pm or 12:00pm-5pm

Tuesday: 4:00pm-9:00pm

Wednesday:9:00am-2:00pm or 12:00pm-5pm

Thursday:4:00pm-9:00pm

Friday: 1:00pm-6:00pm

Saturday and Sunday: every other weekend rotation

Benefits:

• Paid Time Off (Vacation, Holidays, Personal, Sick)
• Pension through the Illinois Municipal Retirement Fund (IMRF)
• NCPERS Voluntary Life Insurance
• 457(b) Plan
• Staff Library Card
• Employee Assistance Program
• Professional Development

Objective:

Performs all duties necessary to provide effective patron assistance with account setup, maintenance and general inquiries.

Duties:

1. Provides consistent, gracious and friendly service to internal and external customers.
2. Understands, explains and enforces library policies and procedures while safeguarding intellectual freedom and patron privacy.
3. Performs all duties of Circulation Services desks/driveup window including local and consortial library card registration and renewal, checking materials in/out, patron account assistance, updates, inquiries and discrepancies.
4. Handles patron financial matters with discretion; collecting fees and fines accordingly.
5. Handles all incoming customer service inquiries via phone and virtually; answers general and account information questions and routes others as needed.
6. Assists and instructs patrons in the proper usage of self checkouts and the automated return system as well as location and retrieval of materials.
7. Locates and processes materials from daily Request to Fill list as well as materials coming from within library system; routes materials to other libraries and departments as well as prepares and shelves patron hold materials for lobby and DriveUp pickup.
8. Searches for materials reported as Missing, Lost or Claims Returned; process accordingly upon locating.
9. Assists patrons in the use of public catalog and public copier/fax/scanner.
10. Assists patrons in program registration.
11. Prepares and submits required records, reports and statistics in keeping with the policies and procedures of the library.
12. Retrieves materials from offsite book drops.
13. Performs work of Circulation Services Aides as needed or assigned.
14. Participates in library committees for special interests and events.
15. Performs other miscellaneous duties as assigned.

Requirements

Minimum Qualifications:

Education:

Requires expertise acquired through completion of a High School diploma or GED certificate.

Experience:

At least one year of customer service experience, preferably in a library setting.

Skills:

Office & Library

Ability to manage and prioritize multiple tasks.

Basic knowledge of productivity suites and integrated library systems.

Ability to exercise reasonable and independent judgment and discretion.

Ability to adapt to and effectively implement change.

Ability to effectively use a variety of tablets and similar devices.

Communication

Communicates effectively in English, both orally and in writing.

Speaking skills in other languages, particularly Spanish, is a plus.

Ability to establish and maintain effective working relationship with staff and public.

Ability to stay calm and effective in difficult situations.

Ability to empathize and relate to the needs of all patrons.

Ability to adapt to change.

Supervisory Responsibility: None.

Contacts:

Internal:

Library staff and management.

External:

Patrons, vendors, school personnel, community organizations and personnel at other libraries.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job.

Physical requirements include: good speaking, hearing and vision ability, ability to push carts of library materials weighing up to 100 pounds frequently, lifting materials weighing up to 50 pounds occasionally and up to 20 pounds frequently. Will require standing for prolonged periods of time.

Working Conditions:

Work is performed in a typical library environment. Part-time position which requires some weekend and evening work.