Patron service assistant

Laramie County Library System; Cheyenne (WY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Voluntary insurance

PTO

Paid holidays

Personal day

Bereavement leave

Wyoming Retirement System pension

Tuition reimbursement

10% weekend pay differential

Pre-tax benefits

Job summary

Laramie County Library System in Cheyenne, WY is seeking a Circulation Assistant to welcome patrons, help them find books and resources, and keep the collections moving.

You will handle check-ins/outs, shelve materials, assist with public computers and meeting room tech, and support readers' advisory while protecting patron confidentiality.

Qualifications

• High school diploma or equivalent preferred or required.
• Six months of relevant experience or an equivalent combination of education and experience.
• Availability to work evenings and weekends as library hours require.

Responsibilities

• Provide front-line customer service to patrons in person and by phone.
• Check in and check out library materials and assist with shelving and daily notifications.
• Assist patrons with library technology, including public computers and self-check kiosks.
• Support access to collections through readers' advisory and basic reference assistance.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or Equivalent

Job description

Working at Laramie County Library System means being part of an organization dedicated to providing exceptional library service and strengthening the community it serves. Driven by a clear mission to Ignite curiosity. Fuel imagination. Connect community., Laramie County Library System welcomes nearly 385,000 visitors each year across its Cheyenne library, two branch libraries, and a mobile library. Through innovative services, lifelong learning opportunities, and meaningful community connections, the Library plays a vital role in enriching the lives of people throughout Laramie County.

Job Summary

Love helping people and making a difference in your community? Join our team as a Circulation Assistant! You'll be the friendly face that welcomes patrons, helps them discover books and resources, supports library technology, and keeps our collections moving. Every day brings new opportunities to connect with people, solve problems, and create a positive library experience. If you're customer-focused, enjoy a fast-paced environment, and want meaningful work, we'd love to have you on our team.

Essential Duties And Responsibilities

• Provide front-line customer service to patrons in person and by phone, assisting with library accounts, materials, questions, general needs and directions.
• Perform circulation and materials handling functions including check-in and check-out, shelving, processing daily notifications to the public, and maintaining collections.
• Assist patrons with library technology and equipment, including public computers, self-check kiosks, copiers, and meeting room audiovisual equipment.
• Support access to collections through readers' advisory, basic reference assistance, pulling materials for branches, and maintaining first-floor readiness.
• Protect patron confidentiality, and complete other duties as assigned.

Minimum Requirements

• High school diploma plus six months relevant experience, or
• An equivalent combination of education and experience.

Work Schedule

Work schedules are predominantly office hours but will also include evenings and weekends. Employees must be available to work anytime the library is open.

Benefits

• Health, dental, vision, life, and voluntary insurance options
• Paid Time Off (PTO), paid sick leave, and paid holidays
• Paid personal day
• Paid parental, grandparent, and bereavement leave
• Wyoming Retirement System pension
• Professional development and tuition reimbursement
• 10% weekend pay differential (eligible positions)
• Pre-tax benefit options

PHYSICAL EFFORT AND WORKING ENVIRONMENT

This position requires moving moderately heavy materials such as carts, boxes, files, and library materials, and standing or walking for extended periods.