Youth Services Assistant

Laramie County Library System; Cheyenne (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Laramie County Library System in Cheyenne, WY seeks staff to support youth services across children and teen areas. You will assist patrons, conduct tours, manage the Early Literacy Center and My Library Place, and contribute to collections and programs.

Responsibilities include welcoming patrons, helping with databases and computers, supervising volunteers, and participating in Summer Reading Challenge events. On-site role with active public service.

Qualifications

• Demonstrates strong customer service skills and courtesy.
• Protects patron confidentiality per Wyoming state law.
• Able to assist patrons with references and basic databases.

Responsibilities

• Maintains patron confidentiality in compliance with Wyoming state law.
• Performs exceptional customer service; as the first contact for patrons in many cases.
• Roams away from public service points to assist patrons as needed.
• Prepares the children's and teen areas; powers up computers and keeps areas tidy and inviting.
• Follows opening and closing procedures.
• Assists patrons with reference interviews, using library resources, databases and computers; provides readers' advisory for children and teens.
• Understands Early Literacy Center (ELC) and My Library Place (MLP) concepts and shares knowledge with adults; monitors and maintains these areas.
• Gives tours to individuals and groups as assigned.
• Assists in collection development and weeding as directed by Youth & Outreach Services leadership; provides input from patron feedback.
• Keeps children's and teen areas neat; assists in volunteer supervision and youth events.
• Supports Summer Reading Challenge initiatives and greeter desk duties; performs other duties as needed.

Skills

Customer service

Patron confidentiality

Communication

Tools

Computers

Printers

Job description

• Maintains patron confidentiality in compliance with Wyoming state law.
• Performs exceptional customer service. As the first, and sometimes only, person that a

Essential Duties And Responsibilities

• Maintains patron confidentiality in compliance with Wyoming state law.
• Performs exceptional customer service. As the first, and sometimes only, person that a

patron may be in contact with, customer service is a very important aspect of all library positions.

• Spends appropriate amount of time away from public service points roving using

established procedures. Meets patrons at their point of need.

• Prepares children's and teen areas each day. Turns on desk and work area computers and

makes sure areas are tidy and inviting.

• Follows established opening and closing procedures.
• Works public service points to assist patrons, including, but not limited to, conducting

reference interviews; instructing and assisting patrons in the use of the library, online databases, and computers; helping patrons find what they need throughout the library; offering readers' advisory based on age appropriateness, interests, reading level, and requested subject material in all collections of the children's and teen areas; and giving directional information.

• Understands the early literacy aspects of educational installations, including the Early Literacy

Center (ELC) and My Library Place (MLP) and imparts that knowledge to adults using the library with children. Regularly monitors and straightens the ELC and MLP and ensures tiles are removed from inside the book factory, chess or checker pieces are not broken, etc. Reports any issues to the Youth & Outreach Services Assistant Manager/Youth Librarian.

• Develops a diverse and thorough knowledge of the children's and teen collections.
• Uses and operates the computers and printers in all functions that relate to the division.

Applies proper troubleshooting procedures.

• Prepares and conducts tours to individuals and groups as assigned.
• Assists in collection development and weeding activities as instructed by the Youth & Outreach

Services Manager or Youth & Outreach Services Assistant Manager/Youth Librarian, including providing input as gained from patron comments and suggestions.

• Straightens children's and teen areas and shelving as necessary and fills empty display units.
• Prepares projects for, and supervises, child, teen, and adult volunteers.
• Assists in the development, planning, and implementation of youth events and programs as

assigned by the Youth & Outreach Services Manager, Youth & Outreach Services Assistant Manager/Youth Librarian, or YOS Events Team.

• Assists in the development, planning, and implementation of the Summer Reading Challenge

as assigned.

• Works at the Greeter Desk as assigned.
• Performs other related and necessary duties as assigned.