Patron Sales Pro — Theater Frontline & Revenue

Arena Stage; Washington, Northern (District of Columbia, KY); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Arena Stage in Washington, DC, is seeking a Sales Associate to join the frontline Sales Office. This hourly role handles phone and in-person inquiries, drives ticket and add-on sales, and supports donor opportunities while delivering welcoming, professional service.

The position requires strong communication, comfort with CRM systems, and the ability to work evenings and weekends during peak periods. Experience in theater is welcomed but not required; Tessitura experience is highly valued.

Qualifications

• Experience in a fast-paced, goal-driven sales or revenue-focused environment.
• Strong verbal communication skills and comfort engaging with patrons both on the phone and face-to-face.
• Demonstrated ability to problem-solve in real time and adapt quickly to patron needs.
• Proficiency with Microsoft Office applications and Google Workspace.
• Willingness to ask for the sale and contribute actively to revenue growth.

Responsibilities

• Drive sales of single tickets, multi-ticket packages, and add-ons while proactively identifying opportunities to invite donations and promote and sell Community Engagement programming.
• Confidently upsell premium seating, special experiences, and ancillary offerings during phone and in-person sales conversations.
• Conduct outbound calls and follow-up outreach to generate incremental revenue and support targeted sales campaigns.
• Meet or exceed individual and team revenue and performance goals.
• Use Tessitura as the primary CRM and ticketing system to process orders and track activity.
• Collaborate with Marketing and Community Engagement teams to align sales efforts with campaigns and programming priorities.

Skills

Sales experience

Excellent communication

CRM experience

Upselling

Team collaboration

Tools

Tessitura

MS Office/Google Workspace

Job description

Arena Stage in Washington, DC, is seeking a Sales Associate to join the frontline Sales Office. This hourly role handles phone and in-person inquiries, drives ticket and add-on sales, and supports donor opportunities while delivering welcoming, professional service.

The position requires strong communication, comfort with CRM systems, and the ability to work evenings and weekends during peak periods. Experience in theater is welcomed but not required; Tessitura experience is highly valued.