Patron Loyalty & Revenue Growth Manager

OPERA America, Inc.; Salt Lake City (UT); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) plan

Paid time-off & holidays

Free tickets to performances

Résumé du poste

Utah Symphony | Utah Opera seeks a Sales and Patron Loyalty Manager to oversee inbound and outbound sales efforts, align campaigns with Marketing and Patron Services, and drive ticket revenue. The role reports to the Director of Patron Services and supervises the Group Sales Associate, with oversight of frontline Patron Services staff.

The position requires in-office work at Maurice Abravanel Hall, 10 AM–6 PM, Monday–Friday, with occasional evenings and weekends for performances.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years leading a sales or customer service team.
• Strong understanding of sales processes and KPIs.
• Experience in a call center environment preferred.

Responsabilités

• Design and implement comprehensive sales campaigns for subscriptions and single tickets.
• Identify opportunities for outbound sales campaigns.
• Collaborate with Development on outbound fundraising campaigns.
• Track campaign metrics and reporting KPIs.
• Align outbound/inbound sales with loyalty initiatives across departments.
• Analyze sales patterns and adjust pricing or promotions as needed.
• Assist in creating sales projections for fiscal years.
• Provide ongoing sales training to Patron Services staff.
• Develop personal touchpoints to deepen patron engagement.
• Guide prospecting and retention tactics for group ticket purchases.
• Supervise Patron Services staff to exceed revenue and fundraising goals.
• Serve as supervising manager in the ticket office during performances.
• Perform other duties as assigned.

Connaissances

Sales leadership

Time management

Customer service

Communication

Goal-oriented

Formation

Bachelor's degree in marketing, business, sales, or related field

Outils

Tessitura

Microsoft Office

Description du poste

Utah Symphony | Utah Opera seeks a Sales and Patron Loyalty Manager to oversee inbound and outbound sales efforts, align campaigns with Marketing and Patron Services, and drive ticket revenue. The role reports to the Director of Patron Services and supervises the Group Sales Associate, with oversight of frontline Patron Services staff.

The position requires in-office work at Maurice Abravanel Hall, 10 AM–6 PM, Monday–Friday, with occasional evenings and weekends for performances.