Patron Loyalty & Revenue Growth Manager

Utah Community Builders; Salt Lake City (UT); On-site; USD 28,000 - 40,000; Full time

Job summary

Utah Symphony | Utah Opera seeks a Sales and Patron Loyalty Manager to oversee inbound and outbound sales, align campaigns, pricing, promotions, and patron communications within the ticket office. You will work with Marketing and Development to grow ticket revenue and patron loyalty.

This role supervises the Group Sales Associate and Patron Services staff, tracking KPIs and collaborating across departments to optimize subscriptions and single-ticket sales.

Qualifications

• Bachelor’s degree or equivalent experience in marketing, business, sales, or related field.
• 2+ years of experience managing a sales or customer service team, preferably in a call center environment.
• Advanced understanding of sales processes, strategies, and KPIs.
• Goal-oriented with a proven track record of growing sales revenue.
• Energetic, positive leadership and ability to motivate employees.
• Excellent time management and ability to manage multiple projects.

Responsibilities

• Design and implement comprehensive sales campaigns for subscription packages and single tickets, aligning outbound/inbound efforts with marketing campaigns and messaging.
• Identify opportunities for outbound sales campaigns.
• Collaborate with Development to lead outbound phone efforts for fundraising campaigns.
• Track campaign metrics, revenues, and KPIs; report insights to the team.
• Align outbound/inbound sales with patron retention and loyalty efforts across initiatives.
• Analyze sales patterns and revenue capacity; adjust pricing, create offers, and tailor messaging to meet revenue goals.
• Assist in creating sales projections for current and future fiscal years.
• Develop performance packaging and pricing for subscriptions.
• Provide ongoing training to Patron Services staff on fundraising and sales strategies; lead guides and trainings.
• Develop additional patron touchpoints to deepen engagement and loyalty.
• Direct supervision of Group Sales Associate to improve prospecting and retention for group ticket purchases.
• Collaborate with Patron Services Manager to motivate staff and exceed revenue goals.
• Serve as supervising manager in the ticket office during performances.
• Perform other duties as assigned.

Skills

Sales leadership

KPIs

Customer service

Time management

Communication

Team motivation

Education

Bachelor’s degree in marketing, business, sales, or related field

Tools

Tessitura

Microsoft Office Suite

Job description

Utah Symphony | Utah Opera seeks a Sales and Patron Loyalty Manager to oversee inbound and outbound sales, align campaigns, pricing, promotions, and patron communications within the ticket office. You will work with Marketing and Development to grow ticket revenue and patron loyalty.

This role supervises the Group Sales Associate and Patron Services staff, tracking KPIs and collaborating across departments to optimize subscriptions and single-ticket sales.