Patron Experience Specialist (Part-Time Library)

Jefferson County; Wheat Ridge (CO); On-site; USD 24,000 - 30,000; Part time

Benefits offered by this job

Standard benefits (dental, medical, &/

Vision insurance

Paid time off & holidays

Retirement matching

Wellness programs

Tuition reimbursement

Job summary

Jefferson County Public Library in Wheat Ridge is seeking a Part-Time Patron Experience Associate to deliver frontline customer service, helping patrons discover books, download e-books, and access library resources. You will work with teammates to create a welcoming, inclusive environment for all visitors and communities in Jefferson County.

This union position (AFSCME) offers a 20-hour work week with benefits, including dental, medical and vision insurance, paid time off and holidays,

Qualifications

• Bachelor's degree from an accredited college or university; 1 year of relevant experience.
• Public library customer service experience preferred.
• Strong communication and front-line customer service skills.

Responsibilities

• Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and electronic means.
• Locates materials using databases and other sources to assist patrons.
• Promotes programs and services; can present classes or trainings to the public.
• Tours and community outreach to engage patrons and support library services.
• Maintains a welcoming, inclusive environment and resolves patron concerns.

Skills

Customer service

Reader advisory

Information desk

Education

Bachelor's degree

Job description

Jefferson County Public Library in Wheat Ridge is seeking a Part-Time Patron Experience Associate to deliver frontline customer service, helping patrons discover books, download e-books, and access library resources. You will work with teammates to create a welcoming, inclusive environment for all visitors and communities in Jefferson County.

This union position (AFSCME) offers a 20-hour work week with benefits, including dental, medical and vision insurance, paid time off and holidays,