Patron Experience Associate Substitute

Jefferson County, Colorado; Arvada (CO); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Limited benefits

Union affiliation

Job summary

Jefferson County Public Library is seeking on-call Patron Experience Substitutes to provide frontline customer service to diverse residents of Jefferson County and beyond. You’ll help patrons find information, access library services, or discover their next read, while supporting teammates to create a welcoming, high-quality experience.

Substitutes are limited-benefit, temporary staff who may work at JCPL locations, the Call Center, or the Bookmobile, up to 25 hours per week.

Qualifications

• No specific degree, certification, or prior library experience required.

Responsibilities

• Provide information and referrals to patrons in person, by phone, and online.
• Assist with reader’s advisory services and programs.
• Participate in cross-functional teams to support library services.
• Promote programs and assist with onboarding and tours as needed.

Skills

Customer service

Reader’s advisory

Communication

Team collaboration

Job description

Jefferson County Public Library is seeking customer-focused, Patron Experience Associate Substitutes to provide frontline customer service to the diverse and growing residents of Jefferson County and beyond. You'll help patrons find the information and resources they need, whether that's discovering their next great read, downloading e-books, accessing library services, or finding job search resources. You will also work closely with your teammates to create a welcoming, inclusive, and high-quality experience for everyone who visits the library.

If you are passionate about serving your community, delivering exceptional customer service, and making a positive impact through library services, we'd love to hear from you.

Substitutes support daily service delivery to Library patrons in the absence of location Librarians and Associates. Substitutes are on-call, limited-benefited, temporary staff who may work at any of JCPL's library locations, the Call Center, or the Bookmobile (Library To You) up to maximum of 25 hours per week around their schedule.

Schedules may be arranged in advance or for last minute needs. Shifts may include days, evenings, weekends, or holidays. Substitutes can accept or decline shift coverage around their schedule and their preferred location(s).

Working as a Patron Experience Substitute can be a great opportunity to gain Library Experience to allow candidates to move into permanent, full or part-time positions.

Job Posting Closes at 11:59PM on:

09/01/26

Division

Library Division

Management Level

Individual Contributor

Scheduled Weekly Hours

25

Benefit Eligibility

This is a limited benefit eligible position and must work no more than 130 hours per calendar month.

Description

Hiring Rate: $19.47 per hour.

• CUSTOMER SERVICE: Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach.
• CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs.
• Individuals hired in this position must be able to perform all the essential tasks required by the position. The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.
• Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.
• Other duties as assigned.

We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals.

This union position is represented by AFSCME. Employees hired in this role are part of the bargaining unit and are eligible for union membership under the collective bargaining agreement.

Accommodations Statement

We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [e-mail]. This contact is for accommodation requests only and cannot provide application status updates.

• Must be at least 18 years of age.
• No specific degree, certification, or previous library experience required.
• Ability to give good customer service and exercise good judgement, maintain appropriate professional boundaries, and respond appropriately to sensitive or challenging situations.

Patron Experience Substitutes are eligible for limited benefits (holiday hours).

Category

Library Services