Patron Experience Lead, Library Circulation Desk

City-of-Bismarc; Bismarck (ND); On-site; USD 17,000 - 25,000; Part time

Job summary

City of Bismarck is seeking a part-time Checkout Desk Assistant to provide direct public assistance and support Circulation Services operations. The role involves greeting patrons, handling payments, catalog assistance, and basic shelving and reports.

The ideal candidate will have a high school diploma (GED accepted), at least two years of public-facing work experience, and strong communication and computer skills. Evening and weekend availability is required.

Qualifications

• Must have strong verbal and written communication skills.
• Must be proficient with computer hardware and software.
• Must understand and communicate library policies to the public.
• Must uphold library policies and dress code.
• Ability to work in busy, stressful conditions and adapt to changing priorities.

Responsibilities

• Greets patrons, listens to requests, and provides accurate assistance.
• Accepts payments for services and makes change quickly and accurately.
• Performs basic financial record keeping and cash drawer reconciliations.
• Ensures opening and closing procedures are completed accurately.
• Assists patrons with the online catalog and library equipment (photocopiers/printers).
• Shelves materials and participates in shelf maintenance and organization.
• Generates and processes circulation reports and notices; follows up with patrons as needed.
• Uses the library’s circulation system to create borrower records and check items in/out.

Skills

Verbal communication

Written communication

Computer literacy

Customer service

Attention to detail

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Library circulation system (ILS)

Job description

City of Bismarck is seeking a part-time Checkout Desk Assistant to provide direct public assistance and support Circulation Services operations. The role involves greeting patrons, handling payments, catalog assistance, and basic shelving and reports.

The ideal candidate will have a high school diploma (GED accepted), at least two years of public-facing work experience, and strong communication and computer skills. Evening and weekend availability is required.