Circulation Services Associate

City-of-Bismarc; Bismarck (ND); On-site; USD 17,000 - 25,000; Part time

Job summary

City of Bismarck is seeking a part-time Checkout Desk Assistant to provide direct public assistance and support Circulation Services operations. The role involves greeting patrons, handling payments, catalog assistance, and basic shelving and reports.

The ideal candidate will have a high school diploma (GED accepted), at least two years of public-facing work experience, and strong communication and computer skills. Evening and weekend availability is required.

Qualifications

• Must have strong verbal and written communication skills.
• Must be proficient with computer hardware and software.
• Must understand and communicate library policies to the public.
• Must uphold library policies and dress code.
• Ability to work in busy, stressful conditions and adapt to changing priorities.

Responsibilities

• Greets patrons, listens to requests, and provides accurate assistance.
• Accepts payments for services and makes change quickly and accurately.
• Performs basic financial record keeping and cash drawer reconciliations.
• Ensures opening and closing procedures are completed accurately.
• Assists patrons with the online catalog and library equipment (photocopiers/printers).
• Shelves materials and participates in shelf maintenance and organization.
• Generates and processes circulation reports and notices; follows up with patrons as needed.
• Uses the library’s circulation system to create borrower records and check items in/out.

Skills

Verbal communication

Written communication

Computer literacy

Customer service

Attention to detail

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Library circulation system (ILS)

Job description

This part-time position is responsible for providing direct assistance to the public at the Checkout Desk, and assisting with carrying out Circulation Services Department operations, assigned tasks, and special departmental projects.

Supervision Received:

Works under the direct supervision of the Head of Circulation Services and the Circulation Services Manager.

Supervision Exercised:

• None
• Greets patrons, listens to and understands patron requests, and accurately provides assistance.
• Accepts payments for services and makes change quickly and accurately.
• Performs basic financial record keeping via computer and on paper. Assists with daily reconciliation of the Checkout Desk and Adult Information Desk cash drawers as assigned.
• Ensures all Circulation Services opening and closing procedures are completed accurately.
• Participates in covering open shifts to ensure the Checkout Desk is consistently fully staffed.
• Assists patrons with using the online catalog and library equipment, such as photocopiers and printers.
• Shelves materials and participates in shelf maintenance, shelf reading, and organizing materials.
• Generates and processes circulation reports and notices as assigned, conducting follow-up with patrons as needed.
• Proficiently uses the library’s computerized circulation system and online catalog to create new borrower records, check items in and out to patrons, search for and request items, and handle overdue notices.
• Performs other duties of a comparable level/type as required

Education and Experience:

• Graduation from high school or GED is required.
• Two years of satisfactory work experience with the public is required.
• A bachelor’s degree is preferred.

Required Knowledge, Skills, and Abilities:

• Must have demonstrated proficiency in verbal and written communication.
• Must have demonstrated proficiency utilizing computer hardware and software.
• Must understand and communicate the library’s operational policies to the public.
• Must understand and regularly review the City of Bismarck’s employee policies and the library’s operational policies and procedures.
• Must be familiar with, affirm, and uphold the library’s guiding principles: mission, vision, and value statements.
• Must carry oneself with professionalism and integrity with all internal and external library stakeholders, assuming positive intent in others’ actions, words, and behaviors.
• Must have demonstrated ability to work effectively under busy and stressful conditions.
• Must be flexible with the ability to adapt to changing priorities, processes, and work environments.
• Must be adaptable to flexible scheduling, including evenings and weekends.
• Must adhere to the library’s Dress Code Policy.

Physical Demands and Work Environment:

• The work is typically performed in the library while sitting at a desk or table, or while intermittently sitting, standing, walking, bending, crouching, or stooping.
• The employee occasionally lifts light and heavy objects. Must be able to push a fully loaded book cart, shelve books to a height of six feet, and lift 25 pounds of books at a time.
• The employee is subject to inside environmental conditions: protection from weather conditions, but not necessarily from temperature changes, and occasionally outdoors for special events, occasionally in cold or inclement weather

Applicants must be currently authorized to work in the United States on a full-time basis. City of Bismarck does not provide visa sponsorship for this position.