Patron Experience Specialist — Circulation Desk (Part-Time)

Bismarck, City of (ND); Bismarck (ND); On-site; USD 19,000 - 28,000; Part time

Job summary

The City of Bismarck is seeking a part-time Circulation Desk Assistant to provide direct assistance to the public at the Checkout Desk and support Circulation Services operations.

Responsibilities include greeting patrons, processing payments, keeping cash drawers balanced, helping with online catalog and library equipment, shelving, generating circulation reports, and maintaining policy standards. Evening and weekend flexibility required.

Qualifications

• High school diploma or GED required.
• Two years of satisfactory work experience with the public required.
• A bachelor’s degree is preferred.

Responsibilities

• Greet patrons, listen to requests and provide assistance.
• Accept payments for services and make change accurately.
• Perform basic financial record keeping and reconcile cash drawers.
• Assist patrons with using the online catalog and library equipment.
• Shelve materials and participate in shelf maintenance.
• Generate and process circulation reports and notices.
• Use the library’s circulation system to manage borrower records and check items in/out.
• Perform other duties as required.

Skills

Verbal communication

Written communication

Cash handling

Computer literacy

Customer service

Ability to work under busy conditions

Flexibility

Teamwork

Education

High school diploma or GED

Two years of satisfactory work experience with the public

Bachelor’s degree preferred

Tools

Library circulation system

Online catalog

Photocopiers and printers

Job description

The City of Bismarck is seeking a part-time Circulation Desk Assistant to provide direct assistance to the public at the Checkout Desk and support Circulation Services operations.

Responsibilities include greeting patrons, processing payments, keeping cash drawers balanced, helping with online catalog and library equipment, shelving, generating circulation reports, and maintaining policy standards. Evening and weekend flexibility required.