Patron Engagement Manager: Community Impact & Strategy

Skokielibrary; Skokie (IL); On-site; USD 73,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

IMRF pension plan

Competitive PTO and benefits

Job summary

Skokie Public Library seeks a Patron Engagement Manager to co-design advisory and information services strategy and lead the Patron Engagement team in serving a diverse community. This role works with the Director of Public Services to align staff work with the library’s mission and strategic priorities.

The position requires a Master of Library Science (ALA-accredited) or related experience, at least three years of supervisory experience, and strong communication and project management skills.

Qualifications

• Master of Library Science from an ALA-accredited library school or relevant experience and/or study.
• Minimum three years supervisory experience.
• Experience providing advisory and/or information library service to the public.
• Excellent oral and written communication skills.
• Demonstrated ability to motivate, inspire, support, and lead direct reports and other colleagues.
• Project management skills.
• Deep personal dedication to public service.

Responsibilities

• Provide leadership through participation on library’s management team and supervision of Patron Engagement departmental staff.
• Hire, train, coach, and review performance of staff.
• Ensure a departmental climate that offers library patrons efficient, accurate, and courteous service.
• Collaborate with the Patron Engagement Supervisor to provide leadership to the advisory and information services workgroups.
• Oversee and evaluate service models and operations for advisory and information services and implement innovations.
• Apply DEI and accessibility principles in workflows, best practices, and services.
• Coordinate with Learning Experiences Manager to plan and evaluate programs for adults across reading, media literacy, and career services.
• Support public service projects and initiatives.

Skills

Supervisory experience

Oral & written communication

Project management

DEI & accessibility

Public service

Multilingual skills

Education

Master of Library Science (ALA-accredited)

Job description

Skokie Public Library seeks a Patron Engagement Manager to co-design advisory and information services strategy and lead the Patron Engagement team in serving a diverse community. This role works with the Director of Public Services to align staff work with the library’s mission and strategic priorities.

The position requires a Master of Library Science (ALA-accredited) or related experience, at least three years of supervisory experience, and strong communication and project management skills.