Patron Experience & Circulation Specialist

Kent-District-Library; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Kent District Library in Grand Rapids, MI, is seeking a dedicated Circulation Clerk to support patron services across branches. You will check in/out materials, process new cards, collect fees, and help patrons locate resources while upholding circulation policies.

Key responsibilities include maintaining accurate records in the library system, shelving materials, assisting with digital resources, and providing friendly, bilingual service (English/Spanish preferred).

Qualifications

• High school diploma or GED required.
• Previous library or retail experience preferred.
• Basic clerical and computer skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Check in and out library materials; collect money for lost/damaged items; issue new/replacement library cards; register new patrons; process name and address changes.
• Sort, shelve, and inspect materials; manage book drops; perform shelf-reading and material handling; repair or discard damaged items.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High school diploma or GED

Job description

Kent District Library in Grand Rapids, MI, is seeking a dedicated Circulation Clerk to support patron services across branches. You will check in/out materials, process new cards, collect fees, and help patrons locate resources while upholding circulation policies.

Key responsibilities include maintaining accurate records in the library system, shelving materials, assisting with digital resources, and providing friendly, bilingual service (English/Spanish preferred).