Youth Services Assistant 19 Hour

La Porte County Public Library; La Porte, Northern (IN, KY); Hybrid; USD 29,000 - 36,000; Full time

Job summary

La Porte County Public Library in Indiana is seeking a Youth Services Assistant to engage children and families with library services and materials. The role includes assisting with reader advisory, maintaining shelves, handling cash on the POS, and supporting events and programs.

You will provide friendly, accurate customer service, help patrons navigate digital resources, and promote library classes and services while ensuring welcoming spaces and smooth operations.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience required.
• Cash handling experience using a cash drawer, register, and credit card machine.
• Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies.

Responsibilities

• Provide accurate and knowledgeable customer service by connecting children and families with library services and materials.
• Provide hands-on customer service, answer customer questions, help customers find library materials, assist customers with use of public computers, personal devices, and office equipment.
• Develop familiarity with all collections and provide reader advisory services with audience-appropriate content.
• Create and maintain accurate customer accounts, set up new customer accounts, make changes to customer information, and reconcile customer accounts.
• Use the library’s website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools.
• Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces.
• Assist with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers.
• Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required.
• Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues.
• Promote library classes, events, and services to customers.

Skills

Customer service

Cash handling

Computer skills

Education

High school diploma or equivalent

Job description

Description

JOB TITLE: Youth Services Assistant

CLASS/GRADE: Clerical I

POSITION TYPE: Hourly

REPORTS TO: Youth Librarian

RESPONSIBILITY

Provide accurate and knowledgeable customer service by connecting children and families with library services and materials.

ESSENTIAL FUNCTIONS

• Provide hands-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment.
• Develop familiarity with all collections and provide reader advisory services with audience appropriate content.
• Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts.
• Use the library’s website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools.
• Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces.
• Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers.
• Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required.
• Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues.
• Promote library classes, events, and services to customers.
• May be assigned to a specific area or may be a floater.
• Apply Library policies consistently with all customers, staff, and vendors.

REQUIREMENTS

• High school diploma or equivalent required.
• 1-year customer service experience.
• Cash handling experience using a cash drawer, register, and credit card machine.
• Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies.

TRAINING AND EXPERIENCE

• Public service orientation and commitment to excellent and genuine customer service.
• Dependability, punctuality, trustworthiness, good work habits, meets work schedule and good attendance.
• Demonstrates professionalism, courtesy, and respect when interacting with customers and coworkers.