Patient & Visitor Experience Specialist

bmc; Boston (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

Boston Medical Center is seeking a part-time Guest Support Services representative to operate the hospital’s information desk and call center. You will greet patients, issue visitor passes, assist with escorts, and manage front desk duties on a rotating schedule.

This role requires strong communication, calm handling of emergencies, and adherence to HIPAA privacy policies. Experience with EPIC and paging systems is preferred. Evening and weekend shifts are included.

Qualifications

• 1–2 years of experience in telecommunications or front-desk roles.
• Excellent verbal and written communication.
• Ability to handle high-pressure situations and emergencies.
• Strong privacy and HIPAA guidelines compliance.

Responsibilities

• Answer telephones and greet patients and visitors professionally.
• Transfer calls and direct to appropriate departments.
• Provide ED visitor passes and escort visitors when needed.
• Maintain patient confidentiality per HIPAA policy.
• Rotate desk assignments and support front desk operations.
• Use EPIC and paging directory to access patient information.

Skills

Customer service

Telephone etiquette

Data entry

Interpersonal skills

HIPAA compliance

Adaptability

Education

High school diploma

Tools

EPIC

Paging systems

Job description

Boston Medical Center is seeking a part-time Guest Support Services representative to operate the hospital’s information desk and call center. You will greet patients, issue visitor passes, assist with escorts, and manage front desk duties on a rotating schedule.

This role requires strong communication, calm handling of emergencies, and adherence to HIPAA privacy policies. Experience with EPIC and paging systems is preferred. Evening and weekend shifts are included.